Install hanging
 

Hi,

We had a weird scenario where the installer hung at about more than 99%+ complete. This had never happened before. I am attaching the screenshot and the log. I don't know where to even start looking. The installer basically installs files and starts a windows service. This particular scenario did install the files and also started up the service. From the log I can tell it hung when it was trying to execute the "Section -AdditionalIcons" , where basically start menu shortcuts are created. I actually got access to the VM and verified that this was actually where it hung. I am attaching the screenshot and the last lines from the log.
Any pointers would greatly be appreciated.

Could you maybe post the code from "Section -AdditionalIcons"?

Section -AdditionalIcons
logSet on
SetShellVarContext all
SetOutPath $INSTDIR
IpConfig::GetHostName
Pop $0
Pop $R0
IpConfig::GetPrimaryDNSSuffix
Pop $0
Pop $R1

WriteIniStr "$INSTDIR\${PRODUCT_NAME}.url" "InternetShortcut" "URL" "http://$R0.$R1:$HTTPPortNumber/foundation/hub"
CreateDirectory "$SMPROGRAMS\XXX\Foundation"
CreateShortCut "$SMPROGRAMS\XXX\Foundation\${PRODUCT_NAME}.lnk" "$INSTDIR\${PRODUCT_NAME}.url" "" "$INSTDIR\images\hub_new.ico"
WriteRegStr ${PRODUCT_UNINST_ROOT_KEY} "${PRODUCT_UNINST_KEY}" "DisplayIcon" "$INSTDIR\images\Hub.ico"
logSet off
SectionEnd

I would assume that the issue is a network problem and the IpConfig plug-in is stuck waiting on something. How log did you wait at 99% before killing the installer?

If you still have access to this VM you could run Process Explorer in it, double click the installer process and check the Threads tab. Double-click the thread(s) in the list and if you see IpConfig.dll at the top of the stack then that is the problem.

Thank you Anders for the reply.
We killed the installer after about 2 hours. I tried running the install again but couldn't reproduce this issue.
The installer is copied to the local machine before running it, so I don't know if it can still be a network issue?

It might be looking for a domain server etc to get the DNS suffix. If it does not abort after 5 to 10 minutes then maybe the plug-in just keeps on retrying after timing out. I have never used that plug-in so I don't really know...

Thanks Anders. Is there any other plugin similar which I can use to achieve the same?
I don't want to be in this embarassing situation again :)