Quote:
Originally Posted by rockouthippie
First, your customer doesn't need the kind of product support they used to. The internet sort of tells people what they want to buy and how to use it. You don't need a salesperson and nobody wanted to pay for what they don't need.
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You would think the customer doesn't need product support any more. I like to know what I'm selling at least somewhat. It helps me sell and get the customer what they want for the most part. I try to help the customer save as much as possible even if that means I don't make a sell myself. I like to have smiling customers as much as possible. A happy customer is more likely to return and buy again(in my short experience at least).