Install hanging

pkonduru · 7th April 2016, 17:48

Hi,

We had a weird scenario where the installer hung at about more than 99%+ complete. This had never happened before. I am attaching the screenshot and the log. I don't know where to even start looking. The installer basically installs files and starts a windows service. This particular scenario did install the files and also started up the service. From the log I can tell it hung when it was trying to execute the "Section -AdditionalIcons" , where basically start menu shortcuts are created. I actually got access to the VM and verified that this was actually where it hung. I am attaching the screenshot and the last lines from the log.
Any pointers would greatly be appreciated.

Anders · 7th April 2016, 18:47

Could you maybe post the code from "Section -AdditionalIcons"?

pkonduru · 7th April 2016, 19:14

Section -AdditionalIcons
logSet on
SetShellVarContext all
SetOutPath $INSTDIR
IpConfig::GetHostName
Pop $0
Pop $R0
IpConfig::GetPrimaryDNSSuffix
Pop $0
Pop $R1

WriteIniStr "$INSTDIR\${PRODUCT_NAME}.url" "InternetShortcut" "URL" "http://$R0.$R1:$HTTPPortNumber/foundation/hub"
CreateDirectory "$SMPROGRAMS\XXX\Foundation"
CreateShortCut "$SMPROGRAMS\XXX\Foundation\${PRODUCT_NAME}.lnk" "$INSTDIR\${PRODUCT_NAME}.url" "" "$INSTDIR\images\hub_new.ico"
WriteRegStr ${PRODUCT_UNINST_ROOT_KEY} "${PRODUCT_UNINST_KEY}" "DisplayIcon" "$INSTDIR\images\Hub.ico"
logSet off
SectionEnd

Anders · 7th April 2016, 20:03

I would assume that the issue is a network problem and the IpConfig plug-in is stuck waiting on something. How log did you wait at 99% before killing the installer?

If you still have access to this VM you could run Process Explorer in it, double click the installer process and check the Threads tab. Double-click the thread(s) in the list and if you see IpConfig.dll at the top of the stack then that is the problem.

pkonduru · 7th April 2016, 21:26

Thank you Anders for the reply.
We killed the installer after about 2 hours. I tried running the install again but couldn't reproduce this issue.
The installer is copied to the local machine before running it, so I don't know if it can still be a network issue?

Anders · 7th April 2016, 21:50

It might be looking for a domain server etc to get the DNS suffix. If it does not abort after 5 to 10 minutes then maybe the plug-in just keeps on retrying after timing out. I have never used that plug-in so I don't really know...

pkonduru · 7th April 2016, 22:05

Thanks Anders. Is there any other plugin similar which I can use to achieve the same?
I don't want to be in this embarassing situation again

7th April 2016, 18:47	#2
Anders Moderator Join Date: Jun 2002 Location: ${NSISDIR} Posts: 5,442	Could you maybe post the code from "Section -AdditionalIcons"? IntOp $PostCount $PostCount + 1

7th April 2016, 20:03	#4
Anders Moderator Join Date: Jun 2002 Location: ${NSISDIR} Posts: 5,442	I would assume that the issue is a network problem and the IpConfig plug-in is stuck waiting on something. How log did you wait at 99% before killing the installer? If you still have access to this VM you could run Process Explorer in it, double click the installer process and check the Threads tab. Double-click the thread(s) in the list and if you see IpConfig.dll at the top of the stack then that is the problem. IntOp $PostCount $PostCount + 1

7th April 2016, 21:50	#6
Anders Moderator Join Date: Jun 2002 Location: ${NSISDIR} Posts: 5,442	It might be looking for a domain server etc to get the DNS suffix. If it does not abort after 5 to 10 minutes then maybe the plug-in just keeps on retrying after timing out. I have never used that plug-in so I don't really know... IntOp $PostCount $PostCount + 1

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7th April 2016, 19:14	#3
pkonduru Member Join Date: Jul 2015 Posts: 62	Section -AdditionalIcons logSet on SetShellVarContext all SetOutPath $INSTDIR IpConfig::GetHostName Pop $0 Pop $R0 IpConfig::GetPrimaryDNSSuffix Pop $0 Pop $R1 WriteIniStr "$INSTDIR\${PRODUCT_NAME}.url" "InternetShortcut" "URL" "http://$R0.$R1:$HTTPPortNumber/foundation/hub" CreateDirectory "$SMPROGRAMS\XXX\Foundation" CreateShortCut "$SMPROGRAMS\XXX\Foundation\${PRODUCT_NAME}.lnk" "$INSTDIR\${PRODUCT_NAME}.url" "" "$INSTDIR\images\hub_new.ico" WriteRegStr ${PRODUCT_UNINST_ROOT_KEY} "${PRODUCT_UNINST_KEY}" "DisplayIcon" "$INSTDIR\images\Hub.ico" logSet off SectionEnd

7th April 2016, 21:26	#5
pkonduru Member Join Date: Jul 2015 Posts: 62	Thank you Anders for the reply. We killed the installer after about 2 hours. I tried running the install again but couldn't reproduce this issue. The installer is copied to the local machine before running it, so I don't know if it can still be a network issue?

7th April 2016, 22:05	#7
pkonduru Member Join Date: Jul 2015 Posts: 62	Thanks Anders. Is there any other plugin similar which I can use to achieve the same? I don't want to be in this embarassing situation again