Setup

Marcos · 29th July 2003, 22:58

I have read some threads suggesting to go to the following ...

Options > Preferences > Setup

... however, in the Preferences window that appears there is no "Setup" to clik on. What am I doing wrong?

Thnx, -Marc.

mikm · 29th July 2003, 23:20

Those threads were referring to winamp 2, not winamp3.

JonnyMac · 29th July 2003, 23:53

Options > Preferences > System
What are you trying to do?

Marcos · 29th July 2003, 23:55

oops! I think you are right. I must remember to refine my search to the winamp3 area only - thnx

Marcos · 29th July 2003, 23:58

Quote:

Originally posted by JonnyMac
Options > Preferences > System
What are you trying to do?

I was trying to figure out why I do not get a connection to gracenote for artist & track data when I play my cds.

JonnyMac · 30th July 2003, 00:08

Ctrl+P (for preferences) > Audio > CD Playback > make sure 'Enable audio CD recognition' is checkmarked
You may have to restart Winamp for changes to take effect.

If you need to change Internet settings...
Ctrl+P (for preferences) > Internet

Marcos · 30th July 2003, 00:30

Thnx - Yeah, all that stuff is already in place by the initial installation. I think I know this because when I put the cd in I see the little window titled Retreiving Cd Information appear with the word "initializing" in the box. After about 15 seconds a "not found" message appears and the Winamp3 browser window displays ...

The page cannot be found
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Please try the following:

If you typed the page address in the Address bar, make sure that it is spelled correctly.

Open the info.winamp.com home page, and then look for links to the information you want.
Click the Back button to try another link.
Click Search to look for information on the Internet.

HTTP 404 - File not found
Internet Explorer

I wonder if it's related to another problem I have, when I try to play one of the radio stations I get ...

Problem Report
Access denied to system because of Policy Configuration.
Message ID
POLICY_DENIED
Problem Description
Your system policy has denied access to the requested URL.
Possible Problem Cause
Request denied, as specified in the policy configuration.
Possible Solution
Contact your network support team if this problem persists.

JonnyMac · 30th July 2003, 01:45

Are you using Winamp from work or do you have firewall on your home computer?

trizay74 · 30th July 2003, 02:50

test

Marcos · 30th July 2003, 15:59

Quote:

Originally posted by JonnyMac
Are you using Winamp from work or do you have firewall on your home computer?

work

JonnyMac · 30th July 2003, 16:20

I don't think it is a problem with Winamp. It looks like to me the your company's firewall is not allowing media streaming or CDDB lookups. My workplace limits media streaming and I get similar error messages. Otherwise, it might be a corporate proxy issue. Talk to your company's network administrator. Just don't let the boss find out.

Marcos · 30th July 2003, 17:09

odd, WindowsMediaPlayer(V.9) shows me all the cd data (artitst-track name-track time, etc. & if I clik on the album cover a page displays with even more info.

JonnyMac · 30th July 2003, 17:46

WMP uses the AMG (All Music Guide) database for CD lookups. It is a different service than a CDDB database. Maybe the firewall does not recognize the AMG service. The reason why I think it is a firewall issue is because of the access error messages you get when you use a internet radio station. I could be wrong, but that is my best estimation.

Marcos · 30th July 2003, 20:16

I placed an address and port number in WindozMedia & RealPlayer and I have radio once again. I tried to do the same in Winamp3 but it is not being "saved". Like, after I put the numbers in and I navigate to another option, then return to Internet, the field where I put in the numbers is blank!

JonnyMac · 30th July 2003, 20:22

After typing in the address & numbers press the Enter key to save the setting.

Marcos · 30th July 2003, 20:45

pressing "enter" did save the setting. However, still no radio or gracenote connection. You're probably right about the firewall thing. Oh well, at least WMP & Real are working. Thnx for your time and help.

JonnyMac · 30th July 2003, 21:04

You're Welcome. Try restarting Winamp, that might do the trick. Next time you play a CD in Winamp try the right-click play method...
Right click on "empty" space in the main window > Play > Audio CD x: where "x" is the drive letter of the CDROM/Player
Whatever the case is I hope you can get back radio and Gracenote.

Marcos · 30th July 2003, 23:08

no, ... that just started playing the cd. thnx again.

and as the high & mighty MCP would utter ...

End-Of-Line

JonnyMac · 31st July 2003, 00:16

I have to admit that I have run out of ideas. One question if you don't mind. Is any CD information displayed in the playlist using the right-click method or do just get the 'Track 01', 'Track 02' etc.

If any one else would like to step in and help... Please do so. Thanks

Marcos · 31st July 2003, 00:22

I see the following :

1. Unknown - Track 01 4:19
2. Unknown - Track 02 5:15
... etc.

JonnyMac · 31st July 2003, 01:01

Still at a lost, but Thanks for answering my question. If I can come up with anything else I will post a reply. Good Luck

29th July 2003, 22:58	#1
Marcos Member Join Date: May 2001 Posts: 86	Setup I have read some threads suggesting to go to the following ... Options > Preferences > Setup ... however, in the Preferences window that appears there is no "Setup" to clik on. What am I doing wrong? Thnx, -Marc.

29th July 2003, 23:20	#2
mikm Major Dude Join Date: May 2001 Location: somewhere else Posts: 1,286	Those threads were referring to winamp 2, not winamp3. powered by C₈H₁₀N₄O₂

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29th July 2003, 23:53	#3
JonnyMac Moderator Join Date: Dec 2000 Posts: 14,385	Options > Preferences > System What are you trying to do?

29th July 2003, 23:55	#4
Marcos Member Join Date: May 2001 Posts: 86	oops! I think you are right. I must remember to refine my search to the winamp3 area only - thnx

30th July 2003, 00:08	#6
JonnyMac Moderator Join Date: Dec 2000 Posts: 14,385	Ctrl+P (for preferences) > Audio > CD Playback > make sure 'Enable audio CD recognition' is checkmarked You may have to restart Winamp for changes to take effect. If you need to change Internet settings... Ctrl+P (for preferences) > Internet

30th July 2003, 00:30	#7
Marcos Member Join Date: May 2001 Posts: 86	Thnx - Yeah, all that stuff is already in place by the initial installation. I think I know this because when I put the cd in I see the little window titled Retreiving Cd Information appear with the word "initializing" in the box. After about 15 seconds a "not found" message appears and the Winamp3 browser window displays ... The page cannot be found The page you are looking for might have been removed, had its name changed, or is temporarily unavailable. Please try the following: If you typed the page address in the Address bar, make sure that it is spelled correctly. Open the info.winamp.com home page, and then look for links to the information you want. Click the Back button to try another link. Click Search to look for information on the Internet. HTTP 404 - File not found Internet Explorer I wonder if it's related to another problem I have, when I try to play one of the radio stations I get ... Problem Report Access denied to system because of Policy Configuration. Message ID POLICY_DENIED Problem Description Your system policy has denied access to the requested URL. Possible Problem Cause Request denied, as specified in the policy configuration. Possible Solution Contact your network support team if this problem persists.

30th July 2003, 01:45	#8
JonnyMac Moderator Join Date: Dec 2000 Posts: 14,385	Are you using Winamp from work or do you have firewall on your home computer?

30th July 2003, 02:50	#9
trizay74 Junior Member Join Date: Jul 2003 Posts: 2	test

30th July 2003, 16:20	#11
JonnyMac Moderator Join Date: Dec 2000 Posts: 14,385	I don't think it is a problem with Winamp. It looks like to me the your company's firewall is not allowing media streaming or CDDB lookups. My workplace limits media streaming and I get similar error messages. Otherwise, it might be a corporate proxy issue. Talk to your company's network administrator. Just don't let the boss find out.

30th July 2003, 17:09	#12
Marcos Member Join Date: May 2001 Posts: 86	odd, WindowsMediaPlayer(V.9) shows me all the cd data (artitst-track name-track time, etc. & if I clik on the album cover a page displays with even more info.

30th July 2003, 17:46	#13
JonnyMac Moderator Join Date: Dec 2000 Posts: 14,385	WMP uses the AMG (All Music Guide) database for CD lookups. It is a different service than a CDDB database. Maybe the firewall does not recognize the AMG service. The reason why I think it is a firewall issue is because of the access error messages you get when you use a internet radio station. I could be wrong, but that is my best estimation.

30th July 2003, 20:16	#14
Marcos Member Join Date: May 2001 Posts: 86	I placed an address and port number in WindozMedia & RealPlayer and I have radio once again. I tried to do the same in Winamp3 but it is not being "saved". Like, after I put the numbers in and I navigate to another option, then return to Internet, the field where I put in the numbers is blank!

30th July 2003, 20:22	#15
JonnyMac Moderator Join Date: Dec 2000 Posts: 14,385	After typing in the address & numbers press the Enter key to save the setting.

30th July 2003, 20:45	#16
Marcos Member Join Date: May 2001 Posts: 86	pressing "enter" did save the setting. However, still no radio or gracenote connection. You're probably right about the firewall thing. Oh well, at least WMP & Real are working. Thnx for your time and help.

30th July 2003, 21:04	#17
JonnyMac Moderator Join Date: Dec 2000 Posts: 14,385	You're Welcome. Try restarting Winamp, that might do the trick. Next time you play a CD in Winamp try the right-click play method... Right click on "empty" space in the main window > Play > Audio CD x: where "x" is the drive letter of the CDROM/Player Whatever the case is I hope you can get back radio and Gracenote.

30th July 2003, 23:08	#18
Marcos Member Join Date: May 2001 Posts: 86	no, ... that just started playing the cd. thnx again. and as the high & mighty MCP would utter ... End-Of-Line

31st July 2003, 00:16	#19
JonnyMac Moderator Join Date: Dec 2000 Posts: 14,385	I have to admit that I have run out of ideas. One question if you don't mind. Is any CD information displayed in the playlist using the right-click method or do just get the 'Track 01', 'Track 02' etc. If any one else would like to step in and help... Please do so. Thanks

31st July 2003, 00:22	#20
Marcos Member Join Date: May 2001 Posts: 86	I see the following : 1. Unknown - Track 01 4:19 2. Unknown - Track 02 5:15 ... etc.

31st July 2003, 01:01	#21
JonnyMac Moderator Join Date: Dec 2000 Posts: 14,385	Still at a lost, but Thanks for answering my question. If I can come up with anything else I will post a reply. Good Luck