cant get an email through to winamp support.

[hops]

I think there may be something wrong with the support email address. Does anyone know how I can get a message to winamp to tell them.
cheers


I got the following error reply.
****************************************
The original message was received at Tue, 4 Nov 2003 17:28:42 -0800 (PST)
from genghis.streamops.aol.com [64.236.62.131]

----- The following addresses had permanent fatal errors -----
<winampsupport@spinner.com>
(reason: 553 5.3.0 <winampsupport@spinner.com>... No such user in spinner.com.Please check the address.)

----- Transcript of session follows -----
... while talking to hemail.aoltw.net.:

>>> RCPT To:<winampsupport@spinner.com>

<<< 553 5.3.0 <winampsupport@spinner.com>... No such user in spinner.com.Please check the address.
550 5.1.1 <winampsupport@spinner.com>... User unknown



Reporting-MTA: dns; xwing.mcom.com
Received-From-MTA: DNS; genghis.streamops.aol.com
Arrival-Date: Tue, 4 Nov 2003 17:28:42 -0800 (PST)

Final-Recipient: RFC822; winampsupport@spinner.com
Action: failed
Status: 5.3.0
Remote-MTA: DNS; hemail.aoltw.net
Diagnostic-Code: SMTP; 553 5.3.0 <winampsupport@spinner.com>... No such user in spinner.com.Please check the address.
Last-Attempt-Date: Tue, 4 Nov 2003 17:28:42 -0800 (PST)



Received: from mail.winamp.com (genghis.streamops.aol.com [64.236.62.131])
by xwing.mcom.com (8.12.8/8.12.8) with ESMTP id hA51SfKq012997
for <winampsupport@spinner.com>; Tue, 4 Nov 2003 17:28:42 -0800 (PST)
Received: by mail.winamp.com (Postfix)
id B463FEFA533; Tue, 4 Nov 2003 17:27:52 -0800 (PST)
Delivered-To: wasupport@winamp.com
Received: from localhost (localhost [127.0.0.1])
by mail.winamp.com (Postfix) with ESMTP id 8156AEFA532
for <wasupport@winamp.com>; Tue, 4 Nov 2003 17:27:52 -0800 (PST)
Received: from mail.winamp.com ([127.0.0.1])
by localhost (www.firehose.net [127.0.0.1:10024]) (amavisd-new) with ESMTP
id 51013-06 for <wasupport@winamp.com>; Tue, 4 Nov 2003 17:27:35 -0800 (PST)
Received: from mail2.spinner.com (mail2.spinner.com [205.188.246.17])
by mail.winamp.com (Postfix) with ESMTP id A04A2EFA522
for <support@winamp.com>; Tue, 4 Nov 2003 17:27:35 -0800 (PST)
Received: from wampweb4.streamops.aol.com (wampweb4.streamops.aol.com [205.188.246.204])
by mail2.spinner.com (Postfix) with SMTP id A2B1288B00
for <support@winamp.com>; Tue, 4 Nov 2003 20:26:19 -0500 (EST)
Message-ID: <16356291.1067995655100.JavaMail.dynamo@wampweb4.streamops.aol.com>
Date: Tue, 4 Nov 2003 20:27:35 -0500 (EST)
From: my email address
To: support@winamp.com
Subject: Question
Mime-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
X-Virus-Scanned: by amavisd-new
*****************************************

[WomanOfHeart]

I've never tried to e-mail Winamp support. Maybe if you search the forums you can find an answer to your problem.

[Atmo]

It's been like that for ages, a year at least.

I'm guessing the reason they havent fixed it by now is because most people use the forums for tech support.

[hops]

quote
.........................................
It's been like that for ages, a year at least.

I'm guessing the reason they havent fixed it by now is because most people use the forums for tech support.
endquote....

cheers.
The only problem with that is that no one has been able to answer my problem in winamp3 tech support.

[WomanOfHeart]

Try doing a search for "MP3's won't play" and see what you come up with. I've been able to find the answer to almost every tech support question I've had by doing a search. Sometimes you just have to type in several different possibilities, and be persistent. Good Luck!