pl help winamp does not start at all

[sanjay mehra]

i am not very conversent with this forum thing and am sorry if i am doing some thing wrong Pl help me solve this problem i am using windows xp os and due to some problem it had to be reinstalled after that reinstall winamp is not working at all as soon i start it it hangs and a message comes saying that due to some problem it has to close down so i do not know what to do have also tried to reinstall for the first time it works but after shut down it does not work Pl PL Pl help

[siebe83]

Try a clean install of the latest version (Winamp 5.22), with no extra/third-party plugins.

If that doesn't help, we'll need a bit more info. Have a look here:
http://forums.winamp.com/showthread....d=161361#specs

[sanjay mehra]

i had done a clean install as per instruction but after restart the problem is still there, as soon as you start Winamp it hangs and no PL or ML window open, have attached the windows that open .
would be thank full for your help

[siebe83]

In response to your PM...

Originally posted by siebe83
Have a look here:
http://forums.winamp.com/showthread....d=161361#specs

[sanjay mehra]

As required i am sending all relevant info
computor- Intel pentium 4
Mother board-
cpu & Ram-1.90 GHz, 128mb Ram
Chip- Intel
vedio card-
windows os- Microsoft window professional version 2002
Winamp version0- 5.22
Winamp installation type- Full
user option 'separate'
Internet browser-Mozilla Firefox Mozilla/5.0(windows;u;windows s NT5.1;en-us(rv;1.8.0.2) gecko/ 20060308 firefox/1.5.0.2

HJT vT 1.99.1-- as below

Logfile of HijackThis v1.99.1
Scan saved at 9:24:40 PM, on 6/4/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Sunbelt Software\Personal Firewall 4\kpf4ss.exe
C:\Program Files\Sunbelt Software\Personal Firewall 4\kpf4gui.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\Sunbelt Software\Personal Firewall 4\kpf4gui.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\pchealth\helpctr\binaries\helpctr.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Hijackthis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1148748169886
O23 - Service: Sunbelt Kerio Personal Firewall 4 (KPF4) - Sunbelt Software - C:\Program Files\Sunbelt Software\Personal Firewall 4\kpf4ss.exe
O23 - Service: Windows User Mode Driver Framework (UMWdf) - Unknown owner - C:\WINDOWS\System32\wdfmgr.exe (file missing)

Problem persists after clean install
I do not use any third party pluggins
This is a home based PC and i am the only user so donot have any shared user only individual
i am anew user and not very comfortable with computor this much i could manage some how, i would request you to kindly help me would be really thank full

[sanjay mehra]

As required i am sending all relevant info
computor- Intel pentium 4
Mother board-
cpu & Ram-1.90 GHz, 128mb Ram
Chip- Intel
vedio card-
windows os- Microsoft window professional version 2002
Winamp version0- 5.22
Winamp installation type- Full
user option 'separate'
Internet browser-Mozilla Firefox Mozilla/5.0(windows;u;windows s NT5.1;en-us(rv;1.8.0.2) gecko/ 20060308 firefox/1.5.0.2
HJT vT 1.99.1-- as below
Logfile of HijackThis v1.99.1
Scan saved at 9:24:40 PM, on 6/4/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Sunbelt Software\Personal Firewall 4\kpf4ss.exe
C:\Program Files\Sunbelt Software\Personal Firewall 4\kpf4gui.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\Sunbelt Software\Personal Firewall 4\kpf4gui.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\pchealth\helpctr\binaries\helpctr.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Hijackthis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1148748169886
O23 - Service: Sunbelt Kerio Personal Firewall 4 (KPF4) - Sunbelt Software - C:\Program Files\Sunbelt Software\Personal Firewall 4\kpf4ss.exe
O23 - Service: Windows User Mode Driver Framework (UMWdf) - Unknown owner - C:\WINDOWS\System32\wdfmgr.exe (file missing)
problem persist after clean install i donot use any third party pluggins
This is a home based PC and i am the only user so donot have any shared user only individual
i am anew user and not very comfortable with computor this much i could manage some how, i would request you to kindly help me would be really thank full

[siebe83]

I didn't notice anything peculiar in your log.

Do you get any specific error messages?

eg. in WinXP Error message, you'll see it say something like:
"To see what data this report contains, click here"
which will then reveal the following required information:
AppName: Winamp.exe | AppVer: ? | ModName: ? | ModVer: ? | Offset: ?

Also, do you close Winamp properly before shutting down Windows?

[sanjay mehra]

Thanks for your reply am really thankfull.
i do close down winamp properly, what is happening is that when i first install winamp it works properly some times it has happenned that it hangs on openning or it opens in half and the error message appears which you are talking about i am attaching the said error message along with this reply.

[sanjay mehra]

am attaching pic of how it looks when it hangs pl see attachment thanks

[siebe83]

It seems the attachment didn't work.
Click the 'Post a Reply' button below this thread > Attach file.
The full error message really would be helpful.


Apart from that, I noticed you're not running a virus scanner. If I were you I'd install one (eg. AVG or Avast, both free).
You could also do a free online virus scan on one of the sites listed here.

Do you experience any other problems with your system, except for Winamp?

[sanjay mehra]

Thanks for your help.
i am using kerio fire wall, other than that am not using any thing also i am not facing any problem other than winamp, so i am perplexed. But any way thanks alot i am attaching the required file hope it works this time

[DJ Egg]

Did you install all components from the Full installer options?

At a guess, try removing/disabling/deleting:

Winamp\Plugins\pmp_p4s.dll

Plays4Sure Portable Media Player support requires WinXP sp1 or higher,
but you don't have any service packs installed (ick!)

Maybe also try disabling primosdk.dll (Winamp root dir) which is the file which links Winamp to the Sonic Burning Engine. Don't delete it, just rename it to eg. primosdk.dll.off (note, this will disable CD Burning Support in Winamp.)

Other than that, yup, the full error message details might help...

Note, the attachment limit is 100kb, so your screenshot needs to be smaller than that for it to work (recommended/accepted image formats = jpg or png)

[sanjay mehra]

thanks for your reply, did what ever you told me to do, yes installed all components from installer option, it did start but after few shut downs did not start again tried to send attachment but the size is much bigger then what you have said and do not know how to reduce the size am also trying to get XP service pack but could not on net if you have any idea pl let me know also do you think it help? any way thanks and best of luck

[Chip12414]

Thank goodness I have Win XP with the "restore" ability. I have had WinAmp 5.1 and it is just *incredible*. Does far more than I even know! But I get these version update notices from WinAmp, and download the newer version as they suggest. Have done this for **TWO** newer versions. And I just attempted downloading and installing (after closing all running programs, including WinAmp 5.1) the *newest* version, which seems to be 5.24.

My advice -- dont do it. Every time I install a version newer than 5.1, and then launch the new WinAmp, I get an error message indicating there is a problem and Windows is closing WinAmp. So, I simply use Window's restore and my system goes back to the reliable WinAmp 5.1 verson. And I then delete the setup programs for the versions newer than that.

I consider myself a very normal and basic user. If this problem ocurs with me, you can be sure it is a problem for 1,000's of other users as well. It is too bad WinAmp software engineers cannot provide updates that work for the very *basic* user. The only plugins I have are the standard visualizations and the DFX sound enhancer (downloaded from the WinAmp site).

So...be *very* careful if you are thinking of updating your working WinAmp version.