Trying to upgrade to 5.35 locks up WinAmp

PRW · 26th June 2007, 15:58

I have a Dell computer, running Windows XP Service Pack 2 home, I use the free version of WinAmp to play FLAC files, that's all. I've never added any kind of plug-ins or bells and whistles to it. Just the basic, free, WinAmp software.

The last few times I launched WinAmp, it kept coming up with a message that I needed to download an update. Since the version of WinAmp I was using ... and I'm sorry, I don't know exactly which one it was, it had to have been one from the last year since the computer is 11 months old ... was working fine, I ignored it. But this morning, I got tired of seeing the dialog box pop up so I decided to upgrade.

And that's when the problems started.

I downloaded the program, ran it, did all the installation stuff that popped up, and clicked "run WinAmp." What came up was half the WinAmp screen, the top of it being cut off. The half that was showing was, basically, locked up. I had to go to Windows Task Manager and quit the process to make it go away.

I uninstalled the software and tried to reinstall it, with the same results. Again, I had to go to Windows Task Manager and quit the winamp.exe process to make this stop.

At the time I upgraded the program, the other software that was running was NOD32, my anti-virus; I think QuickTime may have been up in my tray, a program called NetworkMagic that I use to coordinate my home network and Dell's "Dell Support" software.

Can anybody give me any idea what might be going on here, and how I can get a usable version of WinAmp back? I don't care if it's 5.35, as I said I use this to play FLAC files, nothing more or less. I've always had WinAmp on my computers and I've never had any problem installing or using the software until now.

P$ycHo™ · 26th June 2007, 16:25

have you tried a Clean Install?

PRW · 26th June 2007, 16:35

Quote:

Originally posted by P$ycHoâ„¢
have you tried a Clean Install?

I think second time I for all intents and purposes did. After the first time, I uninstalled the program using add/remove, I manually deleted the other WinAmp connected stuff that it said to delete in the link you sent me (which I had read), I didn't back up anything because I had nothing to back up. I then rebooted and tried another install with the same results. I've now uninstalled using add/remove, and done a search and there's nothing WinAmp related left on my computer. But I after two "strikes," I hesitate trying again.

PRW · 27th June 2007, 14:07

OK, in my haste yesterday because of time constraints, I did not notice all the stuff in the "read this first" sticky post that I was supposed to include in my post to get it noticed. I'm going to try to do that now and bump this up to see if it helps me in getting a response.

As I said originally, I have been using a version of WinAmp that I downloaded about July of last year, I'm not sure what version it was, it was the one that was "new" at that point in time, and it had worked fine for me in the limited situations in which I had used it, which was to play FLAC and occasionally Ogg files on my computer. For the last little while, when I'd launch WinAmp, it would throw up a dialog box telling me to upgrade to the newest version, I ignored it until yesterday and finally tried to upgrade, and since then that's been the end of WinAmp, I've tried three times to install it and it comes up with half the WinAmp screen and locks up the program to where I'm having to go to Windows Task Manager and exit the program.

I am using a Dell desktop PC, Dimension E510. I have no clue what the motherboard is.

I'm running Windows XP Home, Service Pack 2, and am up to date on all updates.

I have a 2.4 ghz Pentium 4 processor and a gig of RAM.

I did the thing to find out what version of DirectX that I'm using, it came back with 9.0c.

I think I'm using a SigmaTel high definition sound card. That's what came up when I checked the hardware, I really never have paid any attention to what sound card was in it, to me it's basically "the one that came with it." I'm sorry, I'm not all that in to such things because I do not use my computer as a primary source of audio, I'm a Luddite I guess in that I still actually use one of those old-fashioned things called a stereo.

I have no idea what video card I am using, I went to the control panel and checked the hardware that was installed and looked under video and it didn't specify any particular card. Again, to me "it's the one that came with it," and I've not pursued it any farther than that because I do not use my computer for playing video or for gaming.

As I said, I was using whatever version of WinAmp was new in July of last year. I was trying to upgrade to 5.35. Both were the free versions, I really have no need for the paid versions.

I had no plug-ins installed, zilch, nada, I have always just run the straight program.

I've always installed it for shared users, although my wife is the only other person on the computer and has never used the application on her side, she does not listen to music at all on the computer.

I downloaded and ran HijackThis. I have attempted to attach a copy of the log file to this post, but it keeps telling me that I'm trying to attach a file of the wrong type. I'm going ahead and sending the post, with hopes that someone can tell me what I'm doing wrong with the HijackThis as well. I'm running the program, it's popping up with the log in Notepad. I'm saving that log from Notepad as a text file to a spot on my computer and then trying to attach it using the attach file function here, but as I said it's telling me that I'm trying to save a file of the wrong type even though, as I said, I'm saving it as a text file. If someone can tell me what's going on here, I'll have a HijackThis file attached in a matter of seconds.

There is one other bit of information that might be at play here after I finally did read the sticky with more care. When I launched the other version of WinAmp yesterday, there was still a playlist of about 20 Beatles songs showing, that I'd listened to the other day on WinAmp while doing something in an adjacent room to my computer set up. I don't know why it appeared because I normally do not save playlists, I never have put anything into a WinAmp library. My use of the program, I just call it up and drop a few songs in it, and when I'm done I quit the program and don't save anything. But somehow this time it saved. And I see in the sticky that if you try to install with a playlist floating around, it can cause problems. The thing is, it says to do something with the WinAmp MU3 file and I can't find one, there's not one on my computer anymore.

As far as a clean install, I think that I have tried that, if I haven't, I would appreciation some direction here on that as well. After the first failed installation, I removed the program using add/delete in the control panel, and after that it popped up and said there were more WinAmp components remaining on the computer that I could delete manually. I went to Program Files, found the WinAmp folder and deleted it and all its contents. The next two failed installations, I have run a search after deleting the program, including looking in hidden folders, to find anything with WinAmp remaining in the name, any of the items it says in the clean installation instructions to delete, and they simply are not there.

Hopefully, this will add more detail and maybe someone can give me some help as to what's going on here. Basically, I'd like to know (a.) why I can't install WinAmp 5.35 and make it work or (b.) how can I get the old version of WinAmp I had that did work back. Because this is way too much trouble for something that I don't use all that often. I've used Foobar before and I would certainly be inclined to try that again if I can't get this worked out, but the thing is that even though I don't use it that much, I've always preferred WinAmp.

siebe83 · 27th June 2007, 15:03

Hi,

to narrow down the possible causes of the freeze-up, I think it would be useful to try disabling some components of Winamp.

To disable a component, change the extension of the relevant .dll file to .dll.off
(you may need to configure Windows to show file extensions to do so)
Or simply move the file out of the Winamp (plugins) folder.

Components that you could try disabling:

C:\Program Files\Winamp\primosdk.dll

(that loads the Sonic Engine, which may cause problems if you have other Sonic software installed on your computer (e.g. Roxio) and in other rare cases)

C:\Program Files\Winamp\Plugins\ml_pmp.dll

(that is portable media player support)

C:\Program Files\Winamp\Plugins\gen_ml.dll

(that is the entire Media Library. By disabling gen_ml.dll you automatically disable all ml_*.dll subplugins. So if disabling gen_ml.dll fixes the issue, it is most likely one of the ml_*.dll subplugins to blame)

If no luck, you could try posting the HijackThis log again. You can always just copy/paste the full log into a reply, if attaching the log won't work.

PRW · 27th June 2007, 15:19

OK, for better or worse since I can't attach it, here's the HijackThis log (on edit, I removed my real name from the file).

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 12:54:25 AM, on 6/27/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\System32\GEARSec.exe
C:\WINDOWS\runservice.exe
C:\Program Files\Eset\nod32krn.exe
C:\Program Files\Norton Ghost\Agent\VProSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Norton Ghost\Agent\GhostTray.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Pure Networks\Network Magic\nmapp.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Winamp\eMusic\eMusicClient.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\xxxx xxxxxx\Local Settings\Temporary Internet Files\Content.IE5\69OBQPM5\HiJackThis_v2[1].exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/comcast.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Norton Ghost 10.0] "C:\Program Files\Norton Ghost\Agent\GhostTray.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [OPSE reminder] "C:\Program Files\ScanSoft\OmniPageSE2.0\EregEng\Ereg.exe" -r "C:\Program Files\ScanSoft\OmniPageSE2.0\EregEng\ereg.ini"
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [nmapp] "C:\Program Files\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://selfservice.nytssc.com
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://symantec.atgnow.com/sdccommon...ad/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsupport.com/sdcxuser/asp/tgctlsr.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {2AF5BD25-90C5-4EEC-88C5-B44DC2905D8B} (DownloadManager Control) - http://dlmanager.akamaitools.com.edg...ex-2.0.6.0.cab
O16 - DPF: {2DFF31F9-7893-4922-AF66-C9A1EB4EBB31} (Rhapsody Player Engine) - http://forms.real.com/real/player/do...e_Inst_Win.cab
O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) - https://www-secure.symantec.com/tech...l/SymAData.cab
O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - https://www-secure.symantec.com/tech...rl/tgctlsi.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/tech...rl/tgctlsr.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/res...scbase9602.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1152116244390
O16 - DPF: {A219C6A1-B503-42A9-95DC-A84B2CC1231F} (AtlAsianataCtlAttrib Class) - http://playgames.comcast.net/online2...a/asianata.cab
O16 - DPF: {A7ECD556-D6F6-4F41-8C6B-14AB246801A0} (Secure Delivery) - http://cdn.digitalcity.com/video/kdx.cab
O16 - DPF: {B49C4597-8721-4789-9250-315DFBD9F525} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/radio/amp...1.11_en_dl.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/SymAData.cab
O16 - DPF: {DC75FEF6-165D-4D25-A518-C8C4BDA7BAA6} (CPlayFirstDinerDashControl Object) - http://comcast.oberon-media.com/onli...h.1.0.0.80.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab
O16 - DPF: {EF148DBB-5B6D-4130-B2A1-661571E86260} (Playtime Games Launcher) - http://playgames.comcast.net/online2...meLauncher.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LicCtrl Service (LicCtrlService) - Unknown owner - C:\WINDOWS\runservice.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe (file missing)
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Pure Networks Net2Go Service (nmraapache) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\WebServer\bin\nmraapache.exe
O23 - Service: Pure Networks Network Magic Service (nmservice) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

siebe83 · 27th June 2007, 17:34

Did disabling those components make any difference?

PRW · 27th June 2007, 18:09

No but I tried something else and I now have a working WinAmp. I tried the classic window setup instead of the new one, and I unchecked Sonic and media player support when I installed, and voila, it works.

26th June 2007, 15:58	#1
PRW Junior Member Join Date: Jun 2007 Posts: 5	Trying to upgrade to 5.35 locks up WinAmp I have a Dell computer, running Windows XP Service Pack 2 home, I use the free version of WinAmp to play FLAC files, that's all. I've never added any kind of plug-ins or bells and whistles to it. Just the basic, free, WinAmp software. The last few times I launched WinAmp, it kept coming up with a message that I needed to download an update. Since the version of WinAmp I was using ... and I'm sorry, I don't know exactly which one it was, it had to have been one from the last year since the computer is 11 months old ... was working fine, I ignored it. But this morning, I got tired of seeing the dialog box pop up so I decided to upgrade. And that's when the problems started. I downloaded the program, ran it, did all the installation stuff that popped up, and clicked "run WinAmp." What came up was half the WinAmp screen, the top of it being cut off. The half that was showing was, basically, locked up. I had to go to Windows Task Manager and quit the process to make it go away. I uninstalled the software and tried to reinstall it, with the same results. Again, I had to go to Windows Task Manager and quit the winamp.exe process to make this stop. At the time I upgraded the program, the other software that was running was NOD32, my anti-virus; I think QuickTime may have been up in my tray, a program called NetworkMagic that I use to coordinate my home network and Dell's "Dell Support" software. Can anybody give me any idea what might be going on here, and how I can get a usable version of WinAmp back? I don't care if it's 5.35, as I said I use this to play FLAC files, nothing more or less. I've always had WinAmp on my computers and I've never had any problem installing or using the software until now.

26th June 2007, 16:25	#2
P$ycHo™ Flakmonkey! Join Date: Mar 2007 Location: DM-Campgrounds Posts: 1,870	have you tried a Clean Install? My UT3 Maps: DM-Q1DM6 The Dark Zone WAR-Downtown_Necris 2.0 DM-Goose2k9

27th June 2007, 15:03	#5
siebe83 Forum King Join Date: Feb 2004 Posts: 9,229	Hi, to narrow down the possible causes of the freeze-up, I think it would be useful to try disabling some components of Winamp. To disable a component, change the extension of the relevant .dll file to .dll.off (you may need to configure Windows to show file extensions to do so) Or simply move the file out of the Winamp (plugins) folder. Components that you could try disabling: C:\Program Files\Winamp\primosdk.dll (that loads the Sonic Engine, which may cause problems if you have other Sonic software installed on your computer (e.g. Roxio) and in other rare cases) C:\Program Files\Winamp\Plugins\ml_pmp.dll (that is portable media player support) C:\Program Files\Winamp\Plugins\gen_ml.dll (that is the entire Media Library. By disabling gen_ml.dll you automatically disable all ml_.dll subplugins. So if disabling gen_ml.dll fixes the issue, it is most likely one of the ml_.dll subplugins to blame) If no luck, you could try posting the HijackThis log again. You can always just copy/paste the full log into a reply, if attaching the log won't work. If you're bored go here or, if the boredom is more serious, here.

27th June 2007, 17:34	#7
siebe83 Forum King Join Date: Feb 2004 Posts: 9,229	Did disabling those components make any difference? If you're bored go here or, if the boredom is more serious, here.

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27th June 2007, 14:07	#4
PRW Junior Member Join Date: Jun 2007 Posts: 5	OK, in my haste yesterday because of time constraints, I did not notice all the stuff in the "read this first" sticky post that I was supposed to include in my post to get it noticed. I'm going to try to do that now and bump this up to see if it helps me in getting a response. As I said originally, I have been using a version of WinAmp that I downloaded about July of last year, I'm not sure what version it was, it was the one that was "new" at that point in time, and it had worked fine for me in the limited situations in which I had used it, which was to play FLAC and occasionally Ogg files on my computer. For the last little while, when I'd launch WinAmp, it would throw up a dialog box telling me to upgrade to the newest version, I ignored it until yesterday and finally tried to upgrade, and since then that's been the end of WinAmp, I've tried three times to install it and it comes up with half the WinAmp screen and locks up the program to where I'm having to go to Windows Task Manager and exit the program. I am using a Dell desktop PC, Dimension E510. I have no clue what the motherboard is. I'm running Windows XP Home, Service Pack 2, and am up to date on all updates. I have a 2.4 ghz Pentium 4 processor and a gig of RAM. I did the thing to find out what version of DirectX that I'm using, it came back with 9.0c. I think I'm using a SigmaTel high definition sound card. That's what came up when I checked the hardware, I really never have paid any attention to what sound card was in it, to me it's basically "the one that came with it." I'm sorry, I'm not all that in to such things because I do not use my computer as a primary source of audio, I'm a Luddite I guess in that I still actually use one of those old-fashioned things called a stereo. I have no idea what video card I am using, I went to the control panel and checked the hardware that was installed and looked under video and it didn't specify any particular card. Again, to me "it's the one that came with it," and I've not pursued it any farther than that because I do not use my computer for playing video or for gaming. As I said, I was using whatever version of WinAmp was new in July of last year. I was trying to upgrade to 5.35. Both were the free versions, I really have no need for the paid versions. I had no plug-ins installed, zilch, nada, I have always just run the straight program. I've always installed it for shared users, although my wife is the only other person on the computer and has never used the application on her side, she does not listen to music at all on the computer. I downloaded and ran HijackThis. I have attempted to attach a copy of the log file to this post, but it keeps telling me that I'm trying to attach a file of the wrong type. I'm going ahead and sending the post, with hopes that someone can tell me what I'm doing wrong with the HijackThis as well. I'm running the program, it's popping up with the log in Notepad. I'm saving that log from Notepad as a text file to a spot on my computer and then trying to attach it using the attach file function here, but as I said it's telling me that I'm trying to save a file of the wrong type even though, as I said, I'm saving it as a text file. If someone can tell me what's going on here, I'll have a HijackThis file attached in a matter of seconds. There is one other bit of information that might be at play here after I finally did read the sticky with more care. When I launched the other version of WinAmp yesterday, there was still a playlist of about 20 Beatles songs showing, that I'd listened to the other day on WinAmp while doing something in an adjacent room to my computer set up. I don't know why it appeared because I normally do not save playlists, I never have put anything into a WinAmp library. My use of the program, I just call it up and drop a few songs in it, and when I'm done I quit the program and don't save anything. But somehow this time it saved. And I see in the sticky that if you try to install with a playlist floating around, it can cause problems. The thing is, it says to do something with the WinAmp MU3 file and I can't find one, there's not one on my computer anymore. As far as a clean install, I think that I have tried that, if I haven't, I would appreciation some direction here on that as well. After the first failed installation, I removed the program using add/delete in the control panel, and after that it popped up and said there were more WinAmp components remaining on the computer that I could delete manually. I went to Program Files, found the WinAmp folder and deleted it and all its contents. The next two failed installations, I have run a search after deleting the program, including looking in hidden folders, to find anything with WinAmp remaining in the name, any of the items it says in the clean installation instructions to delete, and they simply are not there. Hopefully, this will add more detail and maybe someone can give me some help as to what's going on here. Basically, I'd like to know (a.) why I can't install WinAmp 5.35 and make it work or (b.) how can I get the old version of WinAmp I had that did work back. Because this is way too much trouble for something that I don't use all that often. I've used Foobar before and I would certainly be inclined to try that again if I can't get this worked out, but the thing is that even though I don't use it that much, I've always preferred WinAmp.

27th June 2007, 15:19	#6
PRW Junior Member Join Date: Jun 2007 Posts: 5	OK, for better or worse since I can't attach it, here's the HijackThis log (on edit, I removed my real name from the file). Logfile of Trend Micro HijackThis v2.0.0 (BETA) Scan saved at 12:54:25 AM, on 6/27/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe C:\WINDOWS\eHome\ehRecvr.exe C:\WINDOWS\eHome\ehSched.exe C:\WINDOWS\System32\GEARSec.exe C:\WINDOWS\runservice.exe C:\Program Files\Eset\nod32krn.exe C:\Program Files\Norton Ghost\Agent\VProSvc.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe C:\WINDOWS\system32\dllhost.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\ehome\ehtray.exe C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\Program Files\Dell\Media Experience\DMXLauncher.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\WINDOWS\eHome\ehmsas.exe C:\Program Files\Norton Ghost\Agent\GhostTray.exe C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe C:\WINDOWS\System32\DLA\DLACTRLW.EXE C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe C:\Program Files\Eset\nod32kui.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Pure Networks\Network Magic\nmapp.exe C:\Program Files\DellSupport\DSAgnt.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\Winamp\eMusic\eMusicClient.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Documents and Settings\xxxx xxxxxx\Local Settings\Temporary Internet Files\Content.IE5\69OBQPM5\HiJackThis_v2[1].exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/comcast.html R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [Norton Ghost 10.0] "C:\Program Files\Norton Ghost\Agent\GhostTray.exe" O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe" O4 - HKLM\..\Run: [OPSE reminder] "C:\Program Files\ScanSoft\OmniPageSE2.0\EregEng\Ereg.exe" -r "C:\Program Files\ScanSoft\OmniPageSE2.0\EregEng\ereg.ini" O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe" O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [nmapp] "C:\Program Files\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup O4 - Global Startup: Digital Line Detect.lnk = ? O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O15 - Trusted Zone: http://selfservice.nytssc.com O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://symantec.atgnow.com/sdccommon...ad/tgctlsi.cab O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsupport.com/sdcxuser/asp/tgctlsr.cab O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB O16 - DPF: {2AF5BD25-90C5-4EEC-88C5-B44DC2905D8B} (DownloadManager Control) - http://dlmanager.akamaitools.com.edg...ex-2.0.6.0.cab O16 - DPF: {2DFF31F9-7893-4922-AF66-C9A1EB4EBB31} (Rhapsody Player Engine) - http://forms.real.com/real/player/do...e_Inst_Win.cab O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) - https://www-secure.symantec.com/tech...l/SymAData.cab O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - https://www-secure.symantec.com/tech...rl/tgctlsi.cab O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/tech...rl/tgctlsr.cab O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/res...scbase9602.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1152116244390 O16 - DPF: {A219C6A1-B503-42A9-95DC-A84B2CC1231F} (AtlAsianataCtlAttrib Class) - http://playgames.comcast.net/online2...a/asianata.cab O16 - DPF: {A7ECD556-D6F6-4F41-8C6B-14AB246801A0} (Secure Delivery) - http://cdn.digitalcity.com/video/kdx.cab O16 - DPF: {B49C4597-8721-4789-9250-315DFBD9F525} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/radio/amp...1.11_en_dl.cab O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/SymAData.cab O16 - DPF: {DC75FEF6-165D-4D25-A518-C8C4BDA7BAA6} (CPlayFirstDinerDashControl Object) - http://comcast.oberon-media.com/onli...h.1.0.0.80.cab O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab O16 - DPF: {EF148DBB-5B6D-4130-B2A1-661571E86260} (Playtime Games Launcher) - http://playgames.comcast.net/online2...meLauncher.cab O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LicCtrl Service (LicCtrlService) - Unknown owner - C:\WINDOWS\runservice.exe O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe (file missing) O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe O23 - Service: Pure Networks Net2Go Service (nmraapache) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\WebServer\bin\nmraapache.exe O23 - Service: Pure Networks Network Magic Service (nmservice) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

27th June 2007, 18:09	#8
PRW Junior Member Join Date: Jun 2007 Posts: 5	No but I tried something else and I now have a working WinAmp. I tried the classic window setup instead of the new one, and I unchecked Sonic and media player support when I installed, and voila, it works.