Winamp Online Service doesn't work v5.552

mrflibble2009 · 26th April 2009, 13:13

Hi,

Did brand new WinAmp Pro v5.552 install yesterday and can't get Winamp Music Online Service to work.

OS: WinXP SP2
WinAmp: 5.552
Browser: IE7

Symptoms:
When I click on WinAmp Music link, I get a list of categories which I can then drill down on to a list of artists but when I click on one of the artists I'm not presented with any albums, tracks, listings or anything else; just a blank right-hand pane with the artist name at the top.

So far I've tried on the recommendation of previous posts:
1) Adding
http://*.winamp.com
http://*.shoutcast.com
http://music.aol.com
http://*.aolcdn.com
to my Trusted sites in IE7
2) Disabling AV (McAfee v8.5)
3) Stopping Ad-aware service
4) Disabling Firewalls
5) Disabling Phishing filter.

But with no change. Shoutcast works OK though without any of the above being changed.

Wireshark Packet Capture - shows that the xml album lists are being requested corrrectly. Testing the HTTP GET in a browser produces the list of Albums etc as expected, so it *looks* like there is a problem with processing the xml or rendering it for display.

Have attached a list of plugins as required.

thanks in advance for any assistance.

mrflibble2009 · 5th May 2009, 19:22

can anyone help? please?

tia
MrFlibble

JonnyMac · 5th May 2009, 21:40

For the "Trusted Zone" tip, try it with out the http:// prefix. You may have to remove the previous online services entries you made.

Otherwise, please provide additional Winamp & system specs.

mrflibble2009 · 5th May 2009, 22:41

OK, tried that, no luck.

as requested

-A List of Plugins (*click* for full details) - Attached in zip
-System (no sniggering at the back)
Compaq EXM800
P-III
512MB RAM
Intel 82815 Graphics
Intel 82801AA Audio
Windows XP SP2
-DirectX version DirectX 9.0c (4.09.0000.0904) (attached in zip)
-Winamp version 5.552
-Winamp Pro new install
-HJT log attached in zip

tia
MrFlibble

JonnyMac · 7th May 2009, 01:48

I see a possible sign of mallware from the HjT log.

O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei-3/WebfettiInitialSetup1.0.1.0.cab

Do you know what that is?

mrflibble2009 · 7th May 2009, 22:07

yeah I know about that; it must have been left over after my beloved installed MyWebSearch toolbar. Quickly uninstalled it again, but must have missed that bit.
Gone now though :-)

cheers
MrFlibble

JonnyMac · 8th May 2009, 00:41

Is Online Services behaving again? You issue reminds me of a similar one that I had with Online Services. After doing some checking, I discovered that one of the address that goes in the Trusted Sites, was inadvertently placed in the Restricted Sites. So you may want to check that.

Otherwise, have you tried a full uninstall > reinstall (AKA clean install)) of Winamp?

Additionally, I have a vague memory of a suggested fix. Try check-marking 'Enable third-party browser extensions' in the Advanced tab of IE7's options. This was a suggested fix from about the time IE7 was in beta or just came out in public release. Changes to Online Services since then have probably made that IE option change unnecessary, but you might want to give it a try.

After all of that, I am at a lost as to what may be causing the issue. Anyone else?

5th May 2009, 21:40	#3
JonnyMac Moderator Join Date: Dec 2000 Posts: 14,385	For the "Trusted Zone" tip, try it with out the http:// prefix. You may have to remove the previous online services entries you made. Otherwise, please provide additional Winamp & system specs. Please do not PM me for tech support. Any request for tech support through PM will be ignored. Read the Stickies ---> \| \| \| \| <--- Knowledge is power

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5th May 2009, 19:22	#2
mrflibble2009 Junior Member Join Date: Apr 2009 Location: UK Posts: 4	can anyone help? please? tia MrFlibble

7th May 2009, 01:48	#5
JonnyMac Moderator Join Date: Dec 2000 Posts: 14,385	I see a possible sign of mallware from the HjT log. O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei-3/WebfettiInitialSetup1.0.1.0.cab Do you know what that is?

7th May 2009, 22:07	#6
mrflibble2009 Junior Member Join Date: Apr 2009 Location: UK Posts: 4	yeah I know about that; it must have been left over after my beloved installed MyWebSearch toolbar. Quickly uninstalled it again, but must have missed that bit. Gone now though :-) cheers MrFlibble

8th May 2009, 00:41	#7
JonnyMac Moderator Join Date: Dec 2000 Posts: 14,385	Is Online Services behaving again? You issue reminds me of a similar one that I had with Online Services. After doing some checking, I discovered that one of the address that goes in the Trusted Sites, was inadvertently placed in the Restricted Sites. So you may want to check that. Otherwise, have you tried a full uninstall > reinstall (AKA clean install)) of Winamp? Additionally, I have a vague memory of a suggested fix. Try check-marking 'Enable third-party browser extensions' in the Advanced tab of IE7's options. This was a suggested fix from about the time IE7 was in beta or just came out in public release. Changes to Online Services since then have probably made that IE option change unnecessary, but you might want to give it a try. After all of that, I am at a lost as to what may be causing the issue. Anyone else?