I can refund you. I have your order details in front of me now.
The refund request form does work though....
> Customer Support / More
> Contact Customer Service
Select Subject: Return order
More specifically: I want to return a digital product
Additional info: I am not satisfied -or- I have an irresolvible technical issue
Did you test CD Burning with the free version before buying Pro?
There's not really any difference between the two except for Pro features being unlocked
(faster ripping/burning, rip/transcode to mp3, mpeg4 video playback).
Have you tried sending the actual songs to the burner rather than the playlist?
Did the total length of the songs actually exceed ~74 minutes?
How/where did you contact Support previously?
I'm not seeing any emails from you sent to our two official tech support email addresses.
If you use the form, then you'll get Digital River Customer Service.
If you use the email address(es), then you'll get Winamp Pro Tech Support (ie. me).
I almost always reply to legitimate/worthy cases, especially refund requests.
I can't speak for Digital River though....
Please also note that paradive's issue was with not knowing how to change the settings,
and wasn't due to a feature deficiency within Winamp itself.
Anyway, let me know if you would like me to process your refund....
ps. for technical issues outlined below, please attach List of Plugins AND HijackThis Startup logs