Install hanging

[pkonduru]

Hi,

We had a weird scenario where the installer hung at about more than 99%+ complete. This had never happened before. I am attaching the screenshot and the log. I don't know where to even start looking. The installer basically installs files and starts a windows service. This particular scenario did install the files and also started up the service. From the log I can tell it hung when it was trying to execute the "Section -AdditionalIcons" , where basically start menu shortcuts are created. I actually got access to the VM and verified that this was actually where it hung. I am attaching the screenshot and the last lines from the log.
Any pointers would greatly be appreciated.