Two streams with same Station ID Problem

EncoRadio · 8th January 2018, 13:21

Hi,

I have old stream runnind at 320kbps which I am moving to a new server with additional bit rates, so on the new server I have 1 x 320 stream, 1 x 128 stream and 1 x 64 stream.

The 128 stream and the 64 stream both have their own seperate Station ID's and appear in the Shoutcast Directory and work fine.

The 320 stream on the new server has been issued with the same Station ID as the old server and for some reason the new server stream does not show on the directory, even when shutting down the old server.

I'm guessing that the problem is that 2 servers have been issued the same Station ID.

Can someone help..?

Brian

Station is Enco Radio UK

dopelabs · 12th January 2018, 04:58

are you using the same authhash on all the streams?

EncoRadio · 13th January 2018, 23:23

I am yes, the 64k stream and the 128k stream are all fine and in the shoutcast directory however the 320k stream refuses to update in the directory and still points to the old server.

Losing listeners now because the stream won't update

EncoRadio · 15th January 2018, 19:01

Also to add to this support@shoutcast.com is bouncing back undeliverable

Your message to support@shoutcast.com couldn't be delivered.
support wasn't found at shoutcast.com.
Error Details
Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient support@shoutcast.com not found by SMTP address lookup
DSN generated by: BN3PR0501MB1411.namprd05.prod.outlook.com

dopelabs · 16th January 2018, 06:31

and what do the logfiles show for the 320k stream re: yp updates... any errors?

EncoRadio · 22nd January 2018, 21:35

The log files were showing correct updates for the yp server - but the stream was now being updated resulting in a stream cannot be played error. Strange because when I click on the download arrow next to the play button it would play fine with the new server address.

This is an issue because I have not regained the listeners I had, as I have added the station again as Enco Radio instead of Enco Radio UK and it works now but with next to no listeners unlike before.

Zero response from Shoutcast in nearly a fortnight

8th January 2018, 13:21	#1
EncoRadio Junior Member Join Date: Jan 2018 Posts: 9	Two streams with same Station ID Problem Hi, I have old stream runnind at 320kbps which I am moving to a new server with additional bit rates, so on the new server I have 1 x 320 stream, 1 x 128 stream and 1 x 64 stream. The 128 stream and the 64 stream both have their own seperate Station ID's and appear in the Shoutcast Directory and work fine. The 320 stream on the new server has been issued with the same Station ID as the old server and for some reason the new server stream does not show on the directory, even when shutting down the old server. I'm guessing that the problem is that 2 servers have been issued the same Station ID. Can someone help..? Brian Station is Enco Radio UK

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12th January 2018, 04:58	#2
dopelabs Major Dude Join Date: Oct 2006 Location: Silicon Valley Posts: 536	are you using the same authhash on all the streams?

13th January 2018, 23:23	#3
EncoRadio Junior Member Join Date: Jan 2018 Posts: 9	I am yes, the 64k stream and the 128k stream are all fine and in the shoutcast directory however the 320k stream refuses to update in the directory and still points to the old server. Losing listeners now because the stream won't update

15th January 2018, 19:01	#4
EncoRadio Junior Member Join Date: Jan 2018 Posts: 9	Also to add to this support@shoutcast.com is bouncing back undeliverable Your message to support@shoutcast.com couldn't be delivered. support wasn't found at shoutcast.com. Error Details Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient support@shoutcast.com not found by SMTP address lookup DSN generated by: BN3PR0501MB1411.namprd05.prod.outlook.com

16th January 2018, 06:31	#5
dopelabs Major Dude Join Date: Oct 2006 Location: Silicon Valley Posts: 536	and what do the logfiles show for the 320k stream re: yp updates... any errors?

22nd January 2018, 21:35	#6
EncoRadio Junior Member Join Date: Jan 2018 Posts: 9	The log files were showing correct updates for the yp server - but the stream was now being updated resulting in a stream cannot be played error. Strange because when I click on the download arrow next to the play button it would play fine with the new server address. This is an issue because I have not regained the listeners I had, as I have added the station again as Enco Radio instead of Enco Radio UK and it works now but with next to no listeners unlike before. Zero response from Shoutcast in nearly a fortnight