Windows ME Crashed during Update

[rentrippel]

A customer of mine downloaded an update from the
following area on your site:

http://www.winamp.com/download/downl.../index.jhtml.1

The system locked up and would only boot in safe mode.
Customer disabled all static VXDs to be able to boot normally.
Can we get a list of what this update loads so that
we can remove it? We ran the add/remove programs in
control panel but it did not work.

Thanks.

Ren

[DJ Egg]

The url you provided seems to be a download for "Winamp 2.78 Full",
but that version hasn't been available for well over a year on winamp.com. So I'm a bit confused here.
The latest available downloads here are:
Winamp 2.91, which was preceded by 2.90, 2.81, 2.80 and 2.79
and Winamp3 v1.0, which has been available at www.winamp.com/download for the past 8 months.

Besides all this, the only things installed by Winamp, regardless of the version, is everything in the Program Files\Winamp folder. It doesn't place any other files anywhere else on the system.

Could you please confirm which version # of Winamp was downloaded?
At what point during the download/installation did the pc lock up?

To be perfectly honest with you, I've a feeling that winamp's involvement here was just pure coincidence, because in all my 3 years of doing tech support here, I've never heard of anything like this happening before. Then again, I was misfortunate enough to suffer using WinME for a year. Unarguably the worst OS Microsoft ever made.

Have you tried using system restore?

"Customer disabled all static VXDs to be able to boot normally"
Where were they disabled?
In msconfig, in system.ini, or in the registry?
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD

Were there any error messages at bootup?
Particulary relating to any virtual device drivers?
Or is/was Windows automatically booting into safe mode?