Help with Help

Berfer Twertwee · 7th December 2006, 22:57

When I open the Help page all it does is flash on and off. When I select a subject it never opens. It's been this way for over a year now. I'm using version 5.32.

Can anyone help?
Dave

Sawg · 8th December 2006, 06:59

Try this link then:
http://winamp.com/support/help/50/Winamp5.htm

JonnyMac · 8th December 2006, 11:08

What is your default internet browser?

Berfer Twertwee · 8th December 2006, 14:12

Thank you for the link. Unfortunately it did not work any better.
I use Firefox as my default internet browser.

Dave

JonnyMac · 8th December 2006, 14:33

Hmmmm, I have noticed that with Firefox 2.0, however can not reproduce with IE 6. Anyone else?

upsfeup · 8th December 2006, 14:37

I had no problem with FF2.0!

Koopa · 8th December 2006, 14:37

Works fine here in FF 2.0.

JonnyMac · 8th December 2006, 14:46

Well, I have several third party Extensions with FF 2.0 and maybe there is a conflict with one of them and the WA help page.

Later on today (where there is some free time) I will disable them and report back to this thread.

JonnyMac · 8th December 2006, 16:41

Found it, Link Alert is causing the issue (at least for me). The WA help page(s) loads and displays correctly when LA is disabled...

FF > Tools > Add-ons > Extensions icon > Link Alert > Disable button > close and restart FF to ensure change takes place

The above steps are based on FF 2.0

JonnyMac · 9th December 2006, 13:24

@Berfer Twertwee

Any success? Do you have third party FF Extensions?

Berfer Twertwee · 10th December 2006, 01:37

No extensions installed of any sort. It's done this with older versions of FF and I installed 2.0 the other day. It also does it with IE 6.0.

JonnyMac · 10th December 2006, 01:52

Try this one (http://winamp.com/support/help/50/whnjs.htm).

I don't know why this is happening. At a guess, are you using some type of third party ad/script blocking software? If you don't mind, please post system specs, especially a Hijack This log. Instructions for posting a HjT log are in the system specs link.

Berfer Twertwee · 11th December 2006, 01:17

That link works fine for me. Is there a way to replace the link in the player with this one?

JonnyMac · 11th December 2006, 13:50

Unfortunately no, as far as I know the address is hard-coded in the Winanp core. However, as a workaround or alternative there is way to put the Help Page in the Online Services section of the Media Library.

See DJ Egg's example with Live365. Based on his example the Online Help entry should look something like thisâ€¦

ElementID11=11000
ElementIcon11=4
ElementSubbed11=1
ElementName11=Winamp's Online Help ElementURL11=http://winamp.com/support/help/50/whnjs.htm

Note what DJ said about the numbering and ordering, the numbers in the above example may be different for you. Also the name of the page does not have to be absolute, so you can use something else other than â€œWinamp's Online Helpâ€.

Good Luck

[edit > JonnyMac]
Note: Other users can use the address http://winamp.com/support/help/50/Winamp5.htm (after ElementURL11=) for the regular help page.
[/edit]

Berfer Twertwee · 11th December 2006, 19:34

Thanks for all of your help JonnyMac.
Dave

JonnyMac · 11th December 2006, 20:01

You are welcome.

7th December 2006, 22:57	#1
Berfer Twertwee Junior Member Join Date: Jan 2006 Posts: 6	Help with Help When I open the Help page all it does is flash on and off. When I select a subject it never opens. It's been this way for over a year now. I'm using version 5.32. Can anyone help? Dave

8th December 2006, 06:59	#2
Sawg Forum King Join Date: Jun 2000 Location: Phoenix, AZ Posts: 7,456	Try this link then: http://winamp.com/support/help/50/Winamp5.htm \| Brought to you by ^V ^C \| The one... the original... no seriously!

8th December 2006, 11:08	#3
JonnyMac Moderator Join Date: Dec 2000 Posts: 14,385	What is your default internet browser? Please do not PM me for tech support. Any request for tech support through PM will be ignored. Read the Stickies ---> \| \| \| \| <--- Knowledge is power

8th December 2006, 14:37	#7
Koopa 16-Bit Moderator Join Date: Apr 2004 Posts: 4,341	Works fine here in FF 2.0. My Winamp Info Report \| My Winamp Backup Log \| My WACUP Info Report Own Projects: \| Winamp Tray Control Icon Pack v3.5.3 \| Winamp Backup Tool v3.6.0 \| >> Winamp Info Tool v6.1.0 << \| German Translations: \| Offizielle Deutsche Winamp Sprachdatei v5.66 \| Offizielle Deutsche Winamp Sprachdatei Plus Version 5.666 Useful Winamp Plug-ins: \| SNESAmp \| 64th Note \| NotSo FatSo \| Highly Experimental PSF Player \| Yar Matey! Playlist Copier v1.12 \|

8th December 2006, 16:41	#9
JonnyMac Moderator Join Date: Dec 2000 Posts: 14,385	Found it, Link Alert is causing the issue (at least for me). The WA help page(s) loads and displays correctly when LA is disabled... FF > Tools > Add-ons > Extensions icon > Link Alert > Disable button > close and restart FF to ensure change takes place The above steps are based on FF 2.0 Please do not PM me for tech support. Any request for tech support through PM will be ignored. Read the Stickies ---> \| \| \| \| <--- Knowledge is power

8th December 2006, 14:12	#4
Berfer Twertwee Junior Member Join Date: Jan 2006 Posts: 6	Thank you for the link. Unfortunately it did not work any better. I use Firefox as my default internet browser. Dave

8th December 2006, 14:33	#5
JonnyMac Moderator Join Date: Dec 2000 Posts: 14,385	Hmmmm, I have noticed that with Firefox 2.0, however can not reproduce with IE 6. Anyone else?

8th December 2006, 14:37	#6
upsfeup Member Join Date: Feb 2005 Posts: 58	I had no problem with FF2.0!

8th December 2006, 14:46	#8
JonnyMac Moderator Join Date: Dec 2000 Posts: 14,385	Well, I have several third party Extensions with FF 2.0 and maybe there is a conflict with one of them and the WA help page. Later on today (where there is some free time) I will disable them and report back to this thread.

9th December 2006, 13:24	#10
JonnyMac Moderator Join Date: Dec 2000 Posts: 14,385	@Berfer Twertwee Any success? Do you have third party FF Extensions?

10th December 2006, 01:37	#11
Berfer Twertwee Junior Member Join Date: Jan 2006 Posts: 6	No extensions installed of any sort. It's done this with older versions of FF and I installed 2.0 the other day. It also does it with IE 6.0.

10th December 2006, 01:52	#12
JonnyMac Moderator Join Date: Dec 2000 Posts: 14,385	Try this one (http://winamp.com/support/help/50/whnjs.htm). I don't know why this is happening. At a guess, are you using some type of third party ad/script blocking software? If you don't mind, please post system specs, especially a Hijack This log. Instructions for posting a HjT log are in the system specs link.

11th December 2006, 01:17	#13
Berfer Twertwee Junior Member Join Date: Jan 2006 Posts: 6	That link works fine for me. Is there a way to replace the link in the player with this one?

11th December 2006, 13:50	#14
JonnyMac Moderator Join Date: Dec 2000 Posts: 14,385	Unfortunately no, as far as I know the address is hard-coded in the Winanp core. However, as a workaround or alternative there is way to put the Help Page in the Online Services section of the Media Library. See DJ Egg's example with Live365. Based on his example the Online Help entry should look something like thisâ€¦ ElementID11=11000 ElementIcon11=4 ElementSubbed11=1 ElementName11=Winamp's Online Help ElementURL11=http://winamp.com/support/help/50/whnjs.htm Note what DJ said about the numbering and ordering, the numbers in the above example may be different for you. Also the name of the page does not have to be absolute, so you can use something else other than â€œWinamp's Online Helpâ€. Good Luck [edit > JonnyMac] Note: Other users can use the address http://winamp.com/support/help/50/Winamp5.htm (after ElementURL11=) for the regular help page. [/edit] Please do not PM me for tech support. Any request for tech support through PM will be ignored. Read the Stickies ---> \| \| \| \| <--- Knowledge is power

11th December 2006, 19:34	#15
Berfer Twertwee Junior Member Join Date: Jan 2006 Posts: 6	Thanks for all of your help JonnyMac. Dave

11th December 2006, 20:01	#16
JonnyMac Moderator Join Date: Dec 2000 Posts: 14,385	You are welcome.

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