Auto Tag destroy my files

[bri.pa]

HI

I'm trying to use the auto tag function but it corrupts my music file.
The process get stuck and the file becomes a 3k size.

This happen not all the time.

Can someone help me please?
Thanks

Paolo

[bri.pa]

Hi again,

Some additional information
I get the following error: CANNOT SAVE METADATA: UNSPECIFIED ERROR.

Thanks again

Paolo

[DJ Egg]

Hi

http://forums.winamp.com/showthread.php?t=161361#specs

What type of files are they? mp3, other?

If wma or m4a, are they drm-protected?

Can you provide a link to a sample file for us?

Are you using Winamp 5.572?
(please attach your List of Plugins - see above link for details)

What's your Windows OS?

Are the files stored in a folder with write-access/privileges?
Do the files themselves maybe have the read-only attribute?

[bri.pa]

Thanks DJ Egg for your support

- Files are mp3
- they are not protected files
- files are in my home network folder; how can I give you a link?
- No, I'm still using 5.56 version as I've purchased the PRO but there's no clear procedure to upgrade the PRO version
- OS is Window VISTA
- Files are free

my undrstanding is that Winamp corrupt the file when try to add TAG information; he stops during the routine.


Other questions:
-A List of Plugins: I have never add plug-ins; only Nullsoft are there
-PC or Motherboard make/model: FUJITSU SIEMENS AMILO xa 2528
-CPU & RAM: AMD TUrion 64 X2 2046RAM
-Sound card or chip: HDAUDIO
-Videocard: Nvidia 8600M GS
-Windows OS (including Service Pack, eg. WinXP sp2)
-DirectX version: Directx 10
-Winamp version (eg. 5.572)
-Confirmation of the Winamp installation type (Pro, Full, Bundle, Lite): PRO
-We will also need further information for any video playback issues

[DJ Egg]

Thanks DJ Egg for your support
- files are in my home network folder; how can I give you a link?
- No, I'm still using 5.56 version as I've purchased the PRO but there's no clear procedure to upgrade the PRO version

Other questions:
-A List of Plugins: I have never add plug-ins; only Nullsoft are there

Re: sample file

You can upload one of them to somewhere like mediafire.com, sendspace.com or dropbox.com and provide the link here
(don't worry if the link just shows as 'url submitted by uder', mods & admin can still see the url)


Re: upgrading Pro

www.winamp.com/player

Under "Go Pro", it says:

Already own Winamp and need to upgrade?


Re: List of plugins

We don't just require the log to see what 3rd-party plugins are installed, if any.
The log also provides us with a list of 1st-party plugins and lots of other useful information about your Winamp installation.


Though I guess we'd also need someone on the Dev/QA team to test using the Auto-Tag feature with files on a network drive.
I don't have a network drive personally, just an external usb drive....