Old 30th September 2008, 22:00   #1
KLG
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AVG killed my Winamp

After trying to open up winamp, my avg ant-virus popped up a window saying it was detecting winamp as a trojan, I clicked 'heal' and since then whenever I try to open winamp I just get the "an error has occurred, send/don't send." I've already tried updating both my avg and winamp, any advice?
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Old 30th September 2008, 22:01   #2
Asser
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EXACTLY the same here. Nothing helps, even a clean install doesn't.
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Old 30th September 2008, 22:05   #3
spikypole
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EDIT@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
THE FIX IS BELOW!!!!!!!!!!!!!!!

Quote:
Originally posted by Asser
EXACTLY the same here. Nothing helps, even a clean install doesn't.
Same with me, ive tried all the clean install and tried older versions. Nothing stops winamp from crashing on start up. I have no idea what to do, and the people in my ventrilo are getting cranky because their music is gone

Last edited by spikypole; 30th September 2008 at 22:54.
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Old 30th September 2008, 22:10   #4
spikypole
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EDIT@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
THE FIX IS BELOW!!!!!!!!!!!!!!!

also here is a picture uploaded via imageshack.us

http://img205.imageshack.us/my.php?image=crashyq9.png

that is what i get when i open and version of win amp after clean install and all types of troubleshooting

Last edited by spikypole; 30th September 2008 at 22:54.
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Old 30th September 2008, 22:25   #5
Peretz
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Temporary solution (until AVG fixes their virus definitions):

1. Re-install latest version of Winamp.

2. Right-click AVG icon in lower-right corner of screen.

3. Click Open AVG User Interface.

4. Click the Tools menu, then click Advanced Settings.

5. Click Exceptions under the Resident Shield section.

6. Click Add Path.

7. Navigate to C:\Program Files\Winamp (or the path where you've installed Winamp)

8. Click OK.

9. Click OK.

10. Run Winamp.
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Old 30th September 2008, 22:32   #6
Asser
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Thanks alot! Should have known this a bit earlier though, now I've lost all my playlists.
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Old 30th September 2008, 22:53   #7
spikypole
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THANKS SO MUCH, thank god i backed up my lists.

Still avg should fix this.
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Old 1st October 2008, 00:28   #8
itoikenza
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Thanks alot!!! Really!!! You are a life saver!!! I reg. just for this problem!!!
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Old 1st October 2008, 00:47   #9
rocker119
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Hey, everyone. I have concerns about having my AVG Antivirus ignore this. I'm a huge fan of Winamp and have been using it since it was version 1.

The DLL file that gets hit on, zlib.dll, should not be hit on if there is nothing wrong with it. I have versions of that file in other, very legitimate programs, and AVG does not hit on those versions of the file. When I tried to investigate what version was being used by Winamp, AVG kept notifying that it had the trojan SHeur.CLZE infecting it. If it were a problem with a false hit on that DLL file in general, why doesn't AVG detect a virus in the versions found in other program folders.

I think that the makers of Winamp might just have a problem here, and it's possibly one that they don't know about. I certainly don't believe that they intentionally included a file that has a virus in it. But what if someone got past their server's security and infected the file?

I hope that the makers of Winamp read these posts. I for one will be going with a different media player for now.
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Old 1st October 2008, 00:47   #10
Redshryke
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Same here, I registered as I experienced this problem like others. Thanks so much Peretz!
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Old 1st October 2008, 01:03   #11
Inundated
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And I registered too, and found this problem and the workaround here.

The workaround lets Winamp work fine.

I'm also, though, concerned about this issue. I'd like to see someone involved in Winamp address it, as I'm not altogether comfortable at telling AVG to ignore this. I am slightly more relieved that it only seems to affect AVG, and not other anti-virus programs...at least that I can see from here.
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Old 1st October 2008, 01:15   #12
DJ SuperJ
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Hey guys, having the same problem here, but one step further.

I have tried to re-download the installation program 5 times now and every time, weather AVG is closed or not, it pops up telling me that inside the installer the virus exists. It seems that Microsoft Office is the culprit here; it coincides with AVG and monitors all activity, even when its not open. This is quite irritating as I cant do the fix if the program is not installed.

Even when I press ignore, AVG still removes the file from my desktop.

Any solutions? I need to be able to use my Shoutcast!

Thanks

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Old 1st October 2008, 01:55   #13
Bilbo9955
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Submitted file to virustotal.com. AVG was the only av program of the 36 used that reported any problem. Sounds like a false positive!
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Old 1st October 2008, 02:03   #14
dorkus23
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I dunno

I don't think it's winamp, as I got this same exact problem just after updating AVG this morning (after restarting winamp).

Since AVG ganked the zlib.dll file into the virus vault, winamp, of course, would no longer launch [w/ drwatson error reporting bs]. Reinstalling from the same installer package (5.5.4.1) I'd installed winamp from in the first place, first part of install went thru, then on first run (where you might normally reconfigure [preferences/skins/talkback/file associations] it triggered the same AVG resident shield warning.

If it was winamp, it probably would have triggered this in the intervening weeks since I'd installed winamp 5.5.4.1, especially if it were Heuristically detecting a threat

(I'm guessing from the name "SHeu.CLZE" that it may indicate one of those B.S. titles they give for a malware which is heuristcally suspicious, but not detected as a signature for a known threat)

I dunno, this just feels like a false positive since the avg update, but I'm reticent to allow exceptions generally, so I guess I'll just wait for a little bit to see what this turns out to be.

Just curious, each of you who've gotten this, what are the version numbers you're currently running with?

mine are:
AVG: 8.0.173
DEF: 270.7.5/1701
Lic: Free
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Old 1st October 2008, 02:37   #15
rocker119
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I am going to retract my suspicions about Winamp's file.

First off, I agree with dorkus23. I believe that this occurred after the most recent definitions were added to AVG.

Secondly, I did three online scans from reputable anti virus vendors (Trend Micro, BitDefender, and Kaspersky). All three scanned the Winamp zlib.dll file specifically, and none of the three detected a problem with it.

I do, however, still find it odd that there is no version information on that file when you check its properties as is usually the case with several other .dll files that I have checked, including other versions of that specific name.

But, oh well. I've taken the dive and have made AVG ignore it. My vote is back with Winamp.
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Old 1st October 2008, 03:07   #16
protector2020
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lest's help improve both winamp and AVG

I also had this problem with AVG (AVG: 8.0.173, DEF: 270.7.5/1701, Lic: Free) and checked AVG Free Forums. Afterwards I checked zlib.dll in http://virusscan.jotti.org/ Then I sent an email to AVG as described in
http://freeforum.avg.com/read.php?4,...,backpage=,sv=
I encourage you all to do it as well, so this problem could be solved asap.
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Old 1st October 2008, 03:18   #17
vinz98
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Yes, AVG has a technical problem with Winamp. Along with my Winamp crash, my Real player also crash but the AVG did not detect a trojan on it. There was error as alerted by Microsoft upon opening the real player.

Thanks to Peretz, my winamp is working now. Real player too is working following the same procedure.

I hope that winamp will fix this bug soon.
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Old 1st October 2008, 03:20   #18
BKN6006
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same thing...

I added the exception to AVG, while in the middle of an argument with AVG over installing Winamp. It worked.

I did not, however, lose my library or playlists. This could be because I kept telling it to IGNORE during all the seizures it was having!

Thank God for the forum here, or I'd have gone nuts trying to figure this out!

Reported to AVG. This isn't the first time they've goofed like this either, and I'm really getting disgusted with them.

Word of advice if the Mods here allow it - I'd ditch AVG and I sure as HECK won't BUY another of their products!

Thanks again, folks! Love this version of Winamp, especially AutoTag!
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Old 1st October 2008, 03:41   #19
DJ SuperJ
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Re: same thing...

Quote:
Originally posted by BKN6006
I added the exception to AVG, while in the middle of an argument with AVG over installing Winamp. It worked.

I did not, however, lose my library or playlists. This could be because I kept telling it to IGNORE during all the seizures it was having!

Thank God for the forum here, or I'd have gone nuts trying to figure this out!

Reported to AVG. This isn't the first time they've goofed like this either, and I'm really getting disgusted with them.

Word of advice if the Mods here allow it - I'd ditch AVG and I sure as HECK won't BUY another of their products!

Thanks again, folks! Love this version of Winamp, especially AutoTag!
LOL god its not that big of a deal, why ditch AVG? They are a good company. If you think that way, then you should have ditched Microsoft long ago with their many mistakes in all areas of technology. Its a fact of life, we can count on technology to fail. Don't be so hard on AVG for a few mistakes. Besides, its the only good free virus program, and paying for one is just a waste of money to me.

Peace
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Old 1st October 2008, 04:00   #20
DJDarknez
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Nice to see I'm not the only one. I started freaking out here. Can't wait for a fix from AVG.
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Old 1st October 2008, 06:04   #21
piido
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i was suppose to reinstall my winamp. i Downloaded the installer and when it finishes, avg immediately detects that the installer itself has the trojan. and when i tried to heal it or ignore it AVG automatically deletes it. I also tried to download it without it but still the same process. any mods who aren't busy and could give us some feedback please?
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Old 1st October 2008, 06:13   #22
VivaLaDillon
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ahhhhh this is making me upset ;x AVG needs to fix this
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Old 1st October 2008, 09:24   #23
hutcho
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I freaked out at the virus message and deleted winamp... ran a full check and no problems detected

Now, AVG won't even let me download the installer file again... even if I close AVG it still blocks it

Any ideas???
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Old 1st October 2008, 09:34   #24
blackpropaganda
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thanks for the advice - I managed to fix this albeit on a temp basis. Tx Peretz

Just to clarify - this fix won't work with AVG free 7.5

You need to upgrade to free 8.0 first. then do Peretz's fix

hxxp://free.avg.com/download-avg-anti-virus-free-edition
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Old 1st October 2008, 12:22   #25
angelamp
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@blackpropaganda
you're right coz I'm using AVG 7.5 but I never install v8.0

I had the same problem an hour ago. Here's what I did to make it work again:

1. Uninstall Winamp (Control Panel > Add/Remove Program)
2. Deleted the Winamp Installer (winamp5541_full_emusic-7plus_en-us)
3. Install the latest update for my AVG 7.5
4. Restart my Laptop
5. Reinstall Winamp (Uncheck "Launch" box after setup and close it)
6. Restart my Laptop again
7. Launch Winamp

Hope this helps!

Angel
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Old 1st October 2008, 12:30   #26
Kevin Dorner
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Update your AVG templates/definitions with "Update now" and it should be resolved. I submitted the zlib.dll that was causing the false positive to them through the vault's function for this and they appear to have fixed it; the file is no longer being detected as anything bad.
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Old 1st October 2008, 12:42   #27
josef motley
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it worked! you guys saved my birthday. thanks a lot for all the advice, i've been banging my head against the wall over this all morning... wish i'd come here first! same thing happened to me, after my AVG update i couldnt load winamp and i reinstalled it tonnes of times. i can't work out how to get to the tools section in AVG (free version 7.5 - i cant get 8 to work with my copy of windows for some reason) so i unstalled it and i'm now looking elsewhere for some good free virus software. any recommendations?
again big thanks to everyone who posted solutions - because i dont have a clue about viruses, and spent four hours trying various anti trojan and spyware devices before i stumbled upon this forum. LIFESAVERS.
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Old 1st October 2008, 13:15   #28
BKN6006
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DJ,

You have a good point.

Believe it or not, I've not had so many issues with Windows that I've ever been ready to run to Linux or Mac or whatever. I know I must be a rarity, then!

AVG, however, has given me no end of frustration, and this was just about the proverbial straw that broke the camel's back. When you pay for something, then get the kind of support they offer...oh well. That's neither here nor there.

I'm still just happy it worked out and that I found the forums here!
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Old 1st October 2008, 14:24   #29
bkap
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THANK YOU!!! wasted so much of my life tryin to get it work...reinstalled winamp dozens of times...and there's no way i was gonna use WMP lol
looked around everywhere and finally ...THANK YOU!!!
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Old 1st October 2008, 19:17   #30
VivaLaDillon
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Quote:
Originally posted by angelamp
@blackpropaganda
you're right coz I'm using AVG 7.5 but I never install v8.0

I had the same problem an hour ago. Here's what I did to make it work again:

1. Uninstall Winamp (Control Panel > Add/Remove Program)
2. Deleted the Winamp Installer (winamp5541_full_emusic-7plus_en-us)
3. Install the latest update for my AVG 7.5
4. Restart my Laptop
5. Reinstall Winamp (Uncheck "Launch" box after setup and close it)
6. Restart my Laptop again
7. Launch Winamp

Hope this helps!

Angel

still didn't work.. oh well I'll just wait till they update their definitions again
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Old 1st October 2008, 23:43   #31
Inundated
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Have they updated their definitions or not? Some say they have, some don't.
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Old 1st October 2008, 23:50   #32
Inundated
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Whatever definition got pushed this morning, does indeed fix the false positive.

I removed the exception I'd put in for Winamp, and it runs with no problem now! DB update 1702, AVG version 8.0.173.
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Old 2nd October 2008, 01:51   #33
dorkus23
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Looks like the 1702 db update worked for me! Was able to remove exception & still works. Thanks for the feedback everyone...
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Old 2nd October 2008, 03:43   #34
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Hey you all people: I received an email from AVG team, stating that new DB defs (1702) solved this false positive. Indeed, I updated and the problem is gone. Regards.
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Old 2nd October 2008, 03:59   #35
scott47
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I just removed the exceptions/derectory excludes from AVG and everything is working again. Thanks to everyone on the AVG team for fixing this for so quickly!
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Old 2nd October 2008, 05:38   #36
kennyboy
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Me Too and Thanks

Fix worked great. Very much appreciated, but I lost all my libraries.
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Old 2nd October 2008, 23:12   #37
VivaLaDillon
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are they ever gonna update their definitions :/
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Old 2nd October 2008, 23:19   #38
JonnyMac
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Did you see protector2020's reply?

Please do not PM me for tech support. Any request for tech support through PM will be ignored.
Read the Stickies
---> | | | | <--- Knowledge is power
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Old 3rd October 2008, 09:14   #39
xiangtan
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Re: Me Too and Thanks

Quote:
Originally posted by kennyboy
Fix worked great. Very much appreciated, but I lost all my libraries.
Here is how I fixed the problem and it's much simpler:

Open AVG, click History on the menu then Virus Vault. Highlight the entry and click on Restore. This will send the file back to its original location. My Winamp is now up and running again and it looks like everything is intact.

I'll see if the false alert (hope so) will appear tomorrow.

Cheers
Xiangtan
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