Old 11th September 2011, 06:20   #1
ParaManiaRadio
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Join Date: Sep 2011
Posts: 5
Sc_trans mp3 license fee

I provided my credit card number and information and have not received any email confirming that it has been received the license key. Yet when i registered for the forum i got an email immediately? Now i'm out $5 and no license key still... Please help. There seems to be no phone number or email address for support.
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Old 11th September 2011, 06:52   #2
jaromanda
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Join Date: Jun 2007
Location: Under the bridge
Posts: 2,289
has your credit card been debited? perhaps the payment didn't go through - which would explain the lack of confirmation

just a suggestion

Is it just me or are shoutcast users getting dumber?
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Old 11th September 2011, 19:46   #3
ParaManiaRadio
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Join Date: Sep 2011
Posts: 5
soooo

Is there no support for this online store? Because I have not received any emails with the keys.. And this is absolutely ridiculous... It's like shoutcast intentionally sets things up so you cannot contact anyone via email or phone or anything.
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Old 11th September 2011, 20:17   #4
DrO
 
Join Date: Sep 2003
Posts: 27,873
the license purchase is done by a 3rd party and how to check it isn't something i'm fully aware off (i can ask around though due to holidays i'm not sure how soon i'd be able to get a proper answer).

all i can say is to pm me (am on the dev team) with whatever details you do have from the registration attempt and i'll try to find out what might be going on with it (assuming it was even registered on Digital River's system - have known from Winamp purchases that it can be flakey).

as for the contact details, as i don't know what is / isn't provided as part of the process i'm not sure what information is provided. otherwise there is a contact form on the main site from what i remember and posting in here (though getting any 'official' reply on the weekend doesn't usually happen).

-daz
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