Old 19th January 2019, 10:08   #1
silversilver
Junior Member
 
Join Date: Mar 2009
Posts: 46
Angry ZERO support from customer service

Paying customer....

Have I got the wrong support email address? I get auto replies to tickets, saying "thanks, we'll contact you soon". Since the new year I am getting 100% ZERO responses back. My server will go down with a 404 for hours and reports of it go ignored. It's not an encoder issue.

What is going on? Does shoutcast / targetspot not give a shit?
silversilver is offline   Reply With Quote
Old 19th January 2019, 15:45   #2
NurLutix
Senior Member
 
NurLutix's Avatar
 
Join Date: Oct 2017
Location: Germany
Posts: 117
That's why I don't use a SHOUTcast anymore.
I'm currently communicating with another audio Marketers and using Icecast.
NurLutix is offline   Reply With Quote
Old 19th January 2019, 19:21   #3
HubuFM
Junior Member
 
HubuFM's Avatar
 
Join Date: Feb 2017
Location: Germany
Posts: 46
Quote:
Originally Posted by silversilver View Post
Paying customer....

Have I got the wrong support email address? I get auto replies to tickets, saying "thanks, we'll contact you soon". Since the new year I am getting 100% ZERO responses back. My server will go down with a 404 for hours and reports of it go ignored. It's not an encoder issue.

What is going on? Does shoutcast / targetspot not give a shit?
RIP Bruno. <3
He has left Radionomy last year.

Aber Hauptsache im SC-Werbepool kommt durchgehend "Hallo, hier ist Jürgen Klopp..." lol
HubuFM is offline   Reply With Quote
Old 21st January 2019, 06:52   #4
silversilver
Junior Member
 
Join Date: Mar 2009
Posts: 46
Quote:
Originally Posted by NurLutix View Post
That's why I don't use a SHOUTcast anymore.
I'm currently communicating with another audio Marketers and using Icecast.
What is the name of the other service? PM me if you don't want to post public.
silversilver is offline   Reply With Quote
Old 23rd January 2019, 10:47   #5
silversilver
Junior Member
 
Join Date: Mar 2009
Posts: 46
All my streams are 404 for the past few hours.... emailing support wont help anyone... Where is DJ Egg BTW?

Found a workaround, redirect streams too

masterv2.shoutcast.com
and NOT
streamingV2.shoutcast.com

Not sure how long it will work but at least my listeners are not complaining.
silversilver is offline   Reply With Quote
Old 23rd January 2019, 10:49   #6
Klaas
Member
 
Join Date: Sep 2018
Posts: 50
I don't get any support either. Just cancelled the premium plan a few days ago.
Klaas is offline   Reply With Quote
Old 23rd January 2019, 11:36   #7
AnthologyWeb
Member
 
Join Date: Jan 2017
Posts: 64
Hi all,

same here, no answer from the support.
AnthologyWeb is offline   Reply With Quote
Old 23rd January 2019, 11:47   #8
silversilver
Junior Member
 
Join Date: Mar 2009
Posts: 46
Where did you go if you don't mind me asking?
silversilver is offline   Reply With Quote
Old 23rd January 2019, 11:54   #9
Klaas
Member
 
Join Date: Sep 2018
Posts: 50
I've sent you a PM.
Klaas is offline   Reply With Quote
Old 26th January 2019, 00:50   #10
Tormy
Junior Member
 
Join Date: Jun 2018
Posts: 13
Shoutcast quit Radionomy? Are you ure? Since each time I connect radionomy I find myself in shoutcast ...
Tormy is offline   Reply With Quote
Old 26th January 2019, 00:51   #11
Tormy
Junior Member
 
Join Date: Jun 2018
Posts: 13
Quote:
Originally Posted by HubuFM View Post
RIP Bruno. <3
He has left Radionomy last year.

Aber Hauptsache im SC-Werbepool kommt durchgehend "Hallo, hier ist Jürgen Klopp..." lol
Shoutcast quit Radionomy? Are you ure? Since each time I connect radionomy I find myself in shoutcast ...

Shoutcast quit Radionomy? Are you ure? Since each time I connect radionomy I find myself in shoutcast ...
Tormy is offline   Reply With Quote
Reply
Go Back   Winamp & Shoutcast Forums > Shoutcast > Shoutcast For Business & Monetization

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump