NAK 100 got my hosting account suspened!

o51r15 · 18th June 2006, 05:26

Allot of people from what I've read have been having problems with their site not listing in the shoutcast yellowpages.. Given that wasn't a big issue for me, but the same glitch also keeps my backup server from being relayed too. I mean it sees the stream, but when the main server is full it dosn't send anyone to the back.

SOOO!

I email my wonder tech support at OnAirRadio.com, and tell them I was told here at the forums that the only way to get my channel to relist is to change the base port and I even link them to the thread where this was discussed.

They tell me,
"Were updating the files. Bee done in another 24 hours."

to which I ask them what files, and tell them that as far as I know there is no fix and according to the people here, who are usually right on the money about these things there is only one way to fix the problem

They tell me
"We have our own scripts that control this. They will be updated."

I take them at their word and wait 48 hours, giving them twice the time I was told it would be fixed.

When I finally replied and asked them what scripts they were updating and that if they truely had something kind of fix they should share it I got this as a reply.

"The problem was fixed out of 60 people on that server your the only one having problems!"

Guess I'm the only one having the problem so I must not have any clue what I'm talking about beside the fact I could cut this out of my log evey couple of minutes

<06/14/06@22:11:53> [yp_tch] yp.shoutcast.com gave error (nak)
<06/14/06@22:11:53> [yp_tch] yp.shoutcast.com gave extended error (100)

So reply back and ask them exactly what scripts they updated and tell them that if they would take the time to read the thread I had linked them to here they would see what I was talking about and simply changing my port would fix it. If they could not fix it just to tell me they couldn't..

I got this as a reply.

Your account has been cancelled due to terms of service have been broken. Please don't contact us again! We use our own software for video!

Our own software for video? I was simply broadcasting an NSV shoutcast stream.. What the heck..

So the moral of this is stay clear of

OnAirRadio.com also known as internetradiopros.net

Horrible expierence with customer service.

dotme · 18th June 2006, 11:26

Norman is well known in these parts...

http://forums.winamp.com/showthread....hreadid=234835

o51r15 · 18th June 2006, 20:37

Well I'll be damned. Maybe he took offense to the fact I linked him to the answer here. I've never been to his forum site, I just happened across the hosting site much by accident and the price was reasonable, so I figured I'd give them a shot.

Hopefully people see the thread you linked and this one and know to stay clear.

MegaRock · 19th June 2006, 04:12

[personal opinion]
Norman's a dipshit. Find a real host.
[/personal opinion]

As a side note however about the only solution I've found is to change the port of the server but there is no guarantee that it won't happen again. All we can do it wait for the yp to be fixed.

o51r15 · 21st June 2006, 04:21

Well you'll be glad to know that I have located another host, and I'm fairly happy with them.. They are a small company and the price is right.

So no more Norman or his mystery fixes..

18th June 2006, 05:26	#1
o51r15 Junior Member Join Date: Jun 2006 Posts: 12	NAK 100 got my hosting account suspened! Allot of people from what I've read have been having problems with their site not listing in the shoutcast yellowpages.. Given that wasn't a big issue for me, but the same glitch also keeps my backup server from being relayed too. I mean it sees the stream, but when the main server is full it dosn't send anyone to the back. SOOO! I email my wonder tech support at OnAirRadio.com, and tell them I was told here at the forums that the only way to get my channel to relist is to change the base port and I even link them to the thread where this was discussed. They tell me, "Were updating the files. Bee done in another 24 hours." to which I ask them what files, and tell them that as far as I know there is no fix and according to the people here, who are usually right on the money about these things there is only one way to fix the problem They tell me "We have our own scripts that control this. They will be updated." I take them at their word and wait 48 hours, giving them twice the time I was told it would be fixed. When I finally replied and asked them what scripts they were updating and that if they truely had something kind of fix they should share it I got this as a reply. "The problem was fixed out of 60 people on that server your the only one having problems!" Guess I'm the only one having the problem so I must not have any clue what I'm talking about beside the fact I could cut this out of my log evey couple of minutes <06/14/06@22:11:53> [yp_tch] yp.shoutcast.com gave error (nak) <06/14/06@22:11:53> [yp_tch] yp.shoutcast.com gave extended error (100) So reply back and ask them exactly what scripts they updated and tell them that if they would take the time to read the thread I had linked them to here they would see what I was talking about and simply changing my port would fix it. If they could not fix it just to tell me they couldn't.. I got this as a reply. Your account has been cancelled due to terms of service have been broken. Please don't contact us again! We use our own software for video! Our own software for video? I was simply broadcasting an NSV shoutcast stream.. What the heck.. So the moral of this is stay clear of OnAirRadio.com also known as internetradiopros.net Horrible expierence with customer service.

18th June 2006, 11:26	#2
dotme Moderator Join Date: Feb 2005 Location: USA Posts: 3,994	Norman is well known in these parts... http://forums.winamp.com/showthread....hreadid=234835 Atlantic Sound Factory Licensed by LoudCity since 2005 \| Hosted by Fast Serv Stream Hosting

19th June 2006, 04:12	#4
MegaRock Forum King Join Date: Jun 2003 Location: Inside my water bong Posts: 6,775	[personal opinion] Norman's a dipshit. Find a real host. [/personal opinion] As a side note however about the only solution I've found is to change the port of the server but there is no guarantee that it won't happen again. All we can do it wait for the yp to be fixed. 1001. FM - Megarock Radio - St. Louis Since 1998! Tune In Now! Corporate Radio Sucks! No suits, all rock!

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

18th June 2006, 20:37	#3
o51r15 Junior Member Join Date: Jun 2006 Posts: 12	Well I'll be damned. Maybe he took offense to the fact I linked him to the answer here. I've never been to his forum site, I just happened across the hosting site much by accident and the price was reasonable, so I figured I'd give them a shot. Hopefully people see the thread you linked and this one and know to stay clear.

21st June 2006, 04:21	#5
o51r15 Junior Member Join Date: Jun 2006 Posts: 12	Well you'll be glad to know that I have located another host, and I'm fairly happy with them.. They are a small company and the price is right. So no more Norman or his mystery fixes..