Poor quality service ... just me?

[gutierrezsp]

I have been experiencing problems for several months with Shoutcast, and would like to know if it's just me that I'm going through.

I have 3 streaming streams contracted with them, and they all make quick music noises, jumping like the audio has a problem.

Has anyone been through this these past few months?

The justification they gave me was because of the migration of users from the radionomy platform, but I don't think that is a plausible excuse.

[LStratmann]

I use SHOUTcast on my Linux server and have no problems with the music quality, only with other things like advertising.

[gutierrezsp]

LStratmann, I have hired Shoutcast Business, I don't have the license installed on my own server, you know?

I use their proprietary service and have been experiencing a chronic problem with them that has not been resolved for more than 1 month...

So I keep paying something and what I get in return is a deplorable delivery quality ... my average time was 48 minutes of connection, and in 1 month dropped to 15 minutes ... we struggled so hard to build a robust audience, and a problem like this comes and destroys it all ...

And nobody solves anything, absolutely nothing ...

There are several emails sent to the Shoutcast team, and no solution...

[gutierrezsp]

Listen and see what I've been doing for more than months with Shoutcast:

code:
https://streamingv2.shoutcast.com/lovetimes

[LStratmann]

Unfortunately we cannot help you in the forum, because only SHOUTcast has access to their server.

[gutierrezsp]

One more reason why I am extremely dissatisfied!

A company with this market reputation, with a nut delivery like this ...

Worst of all, I pay monthly, practically $ 50 a month for not having a service delivered accordingly.

The reason for this post is to record my indignation here and to know if only I am going through this counter time.

[LStratmann]

But I am not yet aware of such a problem either.
Currently I only know the problems of other customers and me, that the advertising doesn't work or doesn't work properly, the support doesn't even answer and only promotes the big stations.

[gutierrezsp]

Support (Dj Egg) already answered me ... said that the problem is due to the end of Radionomy ... but it has been over 3 weeks and the problem persists.

http://www.radionomy.com/index.html

Impossible not to solve something after 1 month... even more such a company.

I'm monetizing my streams, but I haven't got results yet ... if that doesn't work either, unfortunately I'm leaving Shoutcast ...

What pisses me off is that I will have to re-register my streams on all radio seekers where I have my radio registered ...

[LStratmann]

You can look up your advertising revenue via the panel.
You can find the panel at: https://tspubreports.targetspot.com/login

[gutierrezsp]

Yes, I have access to this panel, but the "revenue" tab does not appear to me.

According to the targetspot expert, it only appears for "big seasons" as you mentioned ...

Unfortunate...

[LStratmann]

Good morning,
You must select a country, then you will see your earnings.

[Klaas]

Yes I have to say the service is really poor quality. I didn't subscribe for Shoutcast for Business but was thinking about it as I have several issues with the Shoutcast DNAS. Instead of helping, emails to the support are being ignored or here in the forum I am told to shut up and I should subscribe for a business plan if I'm not able to run an own server.

Ads are not running correctly, AAC+ streams break and report a license error. Not satisfying at all.

[LStratmann]

SHOUTcast for Linux unfortunately has a lot of disadvantages, so on the one hand I don't use AAC and on the other hand I wrote an email to Targetspot asking if it is possible to get a server from him. But with this I don't mean SHOUTcast for Business I mean the service of Targetspot.

[Klaas]

An own Targetspot Server would indeed be interesting however I don't think that will be possible or that simple. Or alternatively give us an Icecast plugin ;-)

[LStratmann]

It would be really interesting.
An Icecast plugin would simplify the whole thing of course, but Targetspot would never do that, otherwise everyone would leave SHOUTcast. :P