Can not connect AAC source after purchasing & configuring DNAS license

[TTDavid]

Hi, I'm not sure if this is a me thing, as its the first time I've configured the shoutcast DNAS

We've purchased the Shoutcast server Premium subscription, and I have added the userid & licenceid parameters to my configuration file, and I can see a log entry now when I start the sc_serv service "detected paying offer", so I think the license is installed correctly, but I still cant stream AAC+ to the service.
When trying to stream AAC+ to the shoutcast DNAS running on either windows or linux, The log reports "Format is not MP3, where only MP3 is allowed",
I can stream MP3 @ 320kbps, so I think the license is working

I've tried the following

• Both windows & Linux OS's
• Making the server public
• removing SSL config from file
• Different bitrates & encoders

My fairly generic config is as follows

code:


adminpassword=<redacted>

password=<redacted>



streampath_1=/<redacted>

streamauthhash_1=<redacted>

streampassword_1=<redacted>

streamadminpassword_1=<redacted>

streammaxuser_1=512



logfile=logs/sc_serv.log

w3clog=logs/sc_w3c.log

banfile=control/sc_serv.ban

ripfile=control/sc_serv.rip



publicserver=always

userid=<redacted>

licenceid=<redacted>

any help/guidance on this would be much appreciated.

Currently running Shoutcast DNAS/posix(linux x64) v2.6.0.753 (Apr 25 2019)

I submitted a support request for this over a week ago with no response other than the automated "We've received your request" response, which is a bit disappointing considering we've just subscribed for the license.

As another test, I fired up a competitor's distribution service, and had AAC+ happily streaming in less than 30 minutes from deciding to test a different product.