Winamp crashes, unavailable email address for Bug report

[data.enterprise]

Hi all
Winamp crashes and tried to send a "winamp error Feedback" to 'Nullsoft Bug Reporting' an a zip-File as attachment.

This can't be send, until using a valid Mailadress.

best regards
Martin

P.S.

see attached File

[DJ Egg]

Hi

At what point does it crash? What are the steps to reproduce the crash? What functionality/feature are you using at the time?

Which lang pack are you using?
Please also confirm whether it crashes with the default English translation (ie. when not using a lang pack).

Also confirm whether it crashes without any of these 3rd-party plugins present:

gen_intro.dll
gen_MiniLyrics.dll
gen_playa_control.dll
gen_lazik.dll
gen_CUENavigator.dll
gen_cue.dll
in_cue.dll

Let us know which of those plugins is to blame, if any...

[MrSinatra]

perhaps try it in "safe mode" (in prefs) first, then try to narrow it down if necessary.

[data.enterprise]

Hi
I can't reproduce the Crash. It happend by the third start maybe.
I'am using along the given german Translation.
The main failure i think is creating a bug Report, that can't be send, because there is no valid mail-recipient given.
I just updated to bd.3402. If happend again i will further investigate.

best regards

[DJ Egg]

Hmm, ok....

Do you not have an email client on the pc using a pop3/imap account?

Have you tried changing the relevant settings via: Winamp > Prefs > Error Feedback?

If no default email program is available, then you can try using the smtp option instead....

Server needs to be your server's smtp, eg. for gmail it's: smtp.gmail.com
Port for gmail: 465 (will be different for other providers)
Sender address = your email address (eg. [email protected])
Server requires auth = checkmarked for gmail (most other providers also require this)
User = your email address (some providers only require the username before the @, others require the full email address)
Password = as provided

If not using gmail, then you'll need to get the relevant settings from your provider....


The reports are automatically sent to bug (at) winamp.com
Any emails which don't have the default subject and attachment filename are automatically discarded.

[MrSinatra]

so using gmail works now?

I thought when this was discussed in the other LONG thread it was determined gmail wouldn't work even if the user could set the port used?

[data.enterprise]

Further investigate:
Not the Crash is the main, seems that sending the Report Fails because of a Outlook behaviour.
Winamp crahes and builds a Report through the Standard Mailer (in my case is Outlook the PIM).
The Mail looks something like that i recreate. Outlook has a problem with the single Quote in the recipient field.
Is there a way to produce an error-report for testing?

[DrO]

i've sent you a pm with something to try out as so far i've not been able to see the issue (though i've only access to Thunderbird and not Outlook). however i doubt the issue is the single quotes as we don't apply them and from what i remember of Outlook Express, that's just how it shows things in the UI.

[omaudio]

same issue here- crash report email in Outlook fails-

Your message did not reach some or all of the intended recipients.

Subject: winamp error feedback
Sent: 6/15/2013 10:49 AM

The following recipient(s) cannot be reached:

'Nullsoft Bug Reporting' on 6/15/2013 10:49 AM
None of your e-mail accounts could send to this recipient.

[DrO]

omaudio: pm also sent to you to try something out (as i've not heard anything back from data.enterprise yet).

[omaudio]

Thanks I tried that but same result. Looks like an issue with the address- see attached- thanks!
O

[data.enterprise]

same issue, now you're using double quotes?

[DrO]

yes i tried putting it in double-quotes just to see how that'd affect things or not (as we don't put quotes around it normally).

will sort out something else to try in an hour or two.

[DrO]

got a bit delayed on things, sorry. pm now sent with something else to try out (goes back to the original email address and just drops trying to set a sender name to see if that helps). if that doesn't do it then it means the API and/or Outlook is doing things incorrectly.

[edit]
didn't work, back to searching for me...

[anthonyfiretto]

Crashed winamp and unable to send report with zipfile

Winamp crashed again and I was unable to send the report.

It tends to crash every couple of weeks and it is very inconvenient. Help!

Thanks


Winamp client version: 5.666 Build 3516
winamp caused an Access Violation (0xc0000005)
in module MSVCR90.dll at 0023:7324b9f0.