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FAQ: How to write a useful bug report (read this first)

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  • FAQ: How to write a useful bug report (read this first)

    Before reporting a bug on this forum, please read and follow the steps below:

    Before reporting:

    1) Make sure you have the latest version of Winamp 5 from

    2) Remove ALL third party Winamp plugins (if you've installed any) and confirm a clean install.

    3) Make sure you have the latest versions of DirectX and your soundcard/videocard drivers

    4) Make sure that you have the latest Windows OS Service Pack installed.

    5) Read these threads first:

    Known Winamp 5 Bugs
    Did you find a bug in Winamp? Can you reproduce it? Let us know, we'll try to fix it as soon as possible!

    Official Winamp 2.x Bug List (defunkt!)
    Read-only forum with answers to the most commonly asked newbie techsupport questions pulled from all the other forums. Check here for basic Winamp support answers before digging into the forums.

    Official 3rd-party Plugin Bug List
    Read-only forum with answers to the most commonly asked newbie techsupport questions pulled from all the other forums. Check here for basic Winamp support answers before digging into the forums.

    This is to make sure you're not reporting a bug that is already known or other common problems.

    When reporting:

    1) Please include full details about your computer - what hardware does it have (soundcard type, videocard type, etc) and what operating system (OS) does it run (and if relevant, also include Service Pack version).

    2) Make sure that you write down the exact steps to reproduce the bug (very important to make the lives of everyone a lot easier).

    3) If possible/relevant, include a short sample of the file that causes the problem/bug by uploading it to a free webserver/your own webserver. Remember, 3rd party plugins are not written by Nullsoft, so if you have problems with those plugins, report to the author of the plugin, not here.

    4) If you are reporting a crash, write down exact crash info, this will make it much easier for us to track down the problem (again: update everything to latest versions before reporting, otherwise it will be useless).

    Failure to include all the required information and full step-by-step method of reproduction will probably result in your post being totally ignored. Extremely lame reports will either be moved to tech support or locked/deleted.
    You have been warned!

  • #2
    Common 'bugs' (please read BEFORE posting on this forum)


    Note that many of these issues relate to older versions of Winamp.

    NOTE: All confirmed non-bug posts / newbie questions will be locked / deleted / moved to techsupport. Please read this doc carefully before posting.

    1. Various strange problems on systems with SB Live / SB Audigy sound card.
    Creative PlayCenter setup silently installs a plug-in called gen_nomad.dll into Winamp directory; this plug-in is useless for most people and has several heavy bugs (you can call it a sabotage if you prefer it that way). If you have installed any crap from Creative recently, go to winamp/plugins and delete gen_nomad.dll file. More info here.

    2. "Installer CRC invalid" error when trying to install.
    If you get this error, the installer file you have downloaded is damaged; try downloading from different site (recommended: winampheaven); if you keep getting that error after redownloading, scan your system for viruses. More info here.

    3. Constant high CPU usage even when not playing, problems with shutting down, etc.
    Go to winamp/plugins and remove gen_mircex.dll; as far as I know, newer version of that plug-in fixes these problems.

    4. Problems with playing MOD files.
    Report them here.

    5. MMSYSTEM errors, "Couldn't create DirectSound object", error code: 88780078 / 80070057, etc.
    These are NOT caused by Winamp code; do not post them here, use tech support forum instead. All these errors are explained in TSGH. Some of them can be quickly fixed by switching between waveOut/DirectSound output plugins, or by updating sound card/chip drivers and DirectX.

    6. Incorrect pitch (and other weird problems) on AC97 sound cards.
    Sorry, not our bug. AC97 onboard sound chips are shit, get a real sound card instead if you can. Updating drivers and DirectX might help.

    7. Output plug-ins "not working" with MIDI, WMA and CD.
    For more info about converting MIDI to WAV/MP3/whatever,
    for pre 2.9x - read this, for 2.9x read this.
    If you want to convert WMA, you need WMA plug-in from Winamp v2.5 or older.
    If you want to rip CDs with Winamp, get CDReader for pre 2.81 versions, for 2.90/1 enable digital audio extraction in in_cdda config, for 2.92 & beyond use the CD Ripper built-in to the Media Library.

    8. Problems with streaming formats other than MP3.
    It seems that all third-party MP3 plug-ins assume every URL beginning with "http://" to be an MPEG stream; remove any shit like MAD, mp3pro and see if you still have this problem.

    9. Problems with MIDI playback.

    10. Sound coming only from front speakers.
    Go to Winamp preferences / plugins / output, select DirectSound output.
    More help/info here

    11. Skipping, popping/crackling, freezes when seeking / starting playback etc.
    Another case of poorly written soundcard drivers. Try switching output plugins (waveOut/DirectSound).

    12. Incorrect time display and/or broken seeking with VBR MP3 files.
    First, if you have mp3pro plugin, delete it - it has TONS of bugs. If you don't have mp3pro plugin, your MP3 files probably don't have correct Xing header; you can fix them with this program.

    13. Problems with unicode filenames (filenames with international characters on NT/2k/XP).
    Known issue, will be hopefully fixed in Winamp 5.x
    More info here

    14. Missing extensions under "All supported formats" in Open File dialog.
    Windows bug. You can 'fix' it by removing input plugins you don't use and/or unassociating less important extensions in MIDI, MOD and WAV input plugin configurations (info).

    Full info can be found at: (Please read these before posting here!)
    The Official Winamp v2.x Bug List (full list of all confirmed v2.x bugs)
    The Official 3rd-party Plugin Bug List
    TSGH -> Useful Links
    How to write a useful bug report

    Before posting here, also make sure that you have the latest version of Winamp 5.x without any third-party plug-ins installed, also try updating your sound card and video card drivers and installing the latest DirectX - this really solves most of problems people report here. Check if other media players (eg. Windows Media Player) have the same problem; if so, it's definitely not our bug. It is strongly recommended that you post on tech support forum first before posting here unless you really know what you're talking about.

    Also don't forget that Winamp has a few million users; if you think that you've found a major bug which makes Winamp totally unusable for some people, you can be sure that your system is to blame. Go to the tech support forum first.


    some misc links related to reporting bugs:

    the longest not-our-bug thread ever:

    (post your rants about creative and their crappy products there)

    example of a good bug report:

    example of a lame 'bug report':

    [ Updated by DJ-Egg : 30/12/01 ]
    [ Updated by DJ-Egg : 15/12/03 ]